Excellent hotel. We would recommend...

Liked: Staff were friendly and efficient. Hotel was in a perfect position in relation to town and beautiful views.
Disliked: Lovely to have a large glass bottle of water in our room but rather surprised it was from Harrogate and not Malvern Spring water as we were staying in the centre of Malvern Spa town!

Good location, comfortable hotel, friendly...

Soooperb

Liked: The location was ideal. My room was comfortable. The lounge had plenty of squishy chairs .. beautiful views. The staff were all very friendly and helpful. The atmosphere. Christmas decor
Disliked: The duvet in my room was too warm

Brilliant

Liked: Both great

Very good

Would recommend this lovely hotel...

Liked: Stayed in room 207, room was bigger than expected, large bathroom, comfy bed. All the staff were very welcoming and helpful. Had evening meal in restaurant and food was superb. Buffet style breakfast with very good continental and traditional English choices

Great location, would definitely stay...

Liked: The view from my room was unbelievable. So lovely to wake up to and do my make up infront of! The breakfast was lovely, good selection of pastries and everything. Location was excellent, and plenty of parking. The bits in the room were great and all the soap smelt lovely.
Disliked: Whilst there was plenty of parking, it's round the back, and no entry to the hotel from anywhere but reception which was a bit annoying. Plus also, no exit to the street. The shower wasn't very powerful - I would've struggled to wash my (very long, thick) hair.. would've taken ages but luckily I didn't have to.

Excellent

Liked: very comfortable. very helpful staff especially Kate on reception who was friendly, helpful and efficient.
Disliked: Nothing

A beautiful old building in...

Liked: I booked very last minute because I was going through some difficult stuff. I was rude on the phone because they couldn't give me a bath. I cancelled but then rebooked and when I arrived they'd upgraded me. I cried. Zalene on reception is the kindest person in the world.The breakfast was good and the bed was super comfy.
Disliked: Internet didnt work but that didn't matter.It's the most beautiful old building but the rooms are a bit 'Travellodgey'. I suppose I expected something with a bit more character.