Superb

Superb

Very good

Liked: The hotel and staff were lovely, and the location was good, as expected. We enjoyed everything except the very particular room we were allocated.
Disliked: Our room, number 313, backed onto the lift shaft. It was constantly in use from 9pm through until maybe 1am, and was quite noisy, certainly not allowing us to sleep, although we were extremely tired from travel. I feel this MUST have been brought to your attention before! How about improved insulation?

Amazing staff

Liked: The staff were amazing especially Sylvia on reception who offered to come and get us when we had car problems and didn't think we would make it in our car. We arrived after 7 hours getting from dublin to wexford to the warmest and kindest welcome from Sylvia. We had to pay and stay for an extra night as my car had to get towed on sat and we had noway to get home until we could organise a rental car for this morning and another lady at reception ( sorry I never caught her name) was so lovely yesterday and today ( monday) helping us. Staff members are a huge credit to the hotel.
Disliked: Beds too soft

amazing efficient and friendly staff....

Liked: Clean, comfortable and plenty of space
Disliked: Our lift was a bit tricky at times

I will be back.

Liked: The staff, the breakfast, the room, the swimming pool.
Disliked: The bathroom, some of the food in the Ballist Bar some wear and tear.

Very good

Pleasant

Liked: Great location
Disliked: It was very very cold in the bar restaurant area we had to wear our coats.. also you can’t eat the food if in the main lobby area which is ridiculous it was quieter for the baby so instead of pizza etc we had to settle for a toastie. Bar man isn’t very pleasant charged us twice for drinks should have got a receipt good stay but won’t return with children too cold.

Exceptional