Swan River Hotel (Formerly known as International on the Water Hotel) Guest Reviews
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Write a review
O'sullivan Thu, 10 April 2025
Passable
Josh Tue, 8 April 2025
Not worth the money
Liked: The restaurant had amazing food.
Disliked: The hotel's initial impression wasn't great, starting with a noticeable musty odor in the lobby. The decor choices throughout the hotel felt somewhat offbeat and didn't really enhance the overall atmosphere. Requiring a $500 security deposit seemed a bit steep, which might deter guests from staying there if they're not completely satisfied.Finding parking was like going on a treasure hunt, but the treasure was a bunch of old mattresses and trash in the underground lot. When we finally got to our room, the door was open in the dark, and bugs had basically moved in. Plus, the silverware wasn't clean. The furniture looked unique, but it wasn't comfy, except for the beds—though they only gave us two pillows.On a positive note, the hotel restaurant stood out. The food was well-prepared and presented nicely. However, the rest of our stay had some issues. We were disturbed by the noise of doors closing throughout the night, and a fire alarm went off briefly at midnight without any explanation or follow-up from the hotel staff.Getting the security deposit back was also more complicated than it needed to be. The hotel contacted me six hours after check-out, asking me to return to the front desk. After some back-and-forth, I had to share personal details to get my money back. Overall, I wouldn't recommend this hotel and suggest others might want to consider alternatives to avoid potential disappointment.
Jade Mon, 7 April 2025
Exceptional
Jane Sun, 6 April 2025
Good location for airport
Liked: Location near airport and river. Twin beds were a good size, reception helpful re loan of tape measure to check bag sizes.
Disliked: Carrying heavy bags up stairs. Noisy air-conditioning, noisy neighbours in corridor & parking areas at night, noisy of neighbour's air conditioning vibrating through building structure. Pool cold. Surprised at need of 500 AUD bond for room - first time - was this I was a foreigner; room paid for in advance in full.
Carolyn Fri, 4 April 2025
Very good
Shannon Thu, 3 April 2025
Pool closed
Liked: Only booked it so we could chill by the pool as it was a hot day and pool was closed. If told at check in we would have gone somewhere else. Should be updated on booking.com and their website
Barry Mon, 24 March 2025
Poor
Liked: Meals very averageBreakfast poor Smokers' area in bad position as smoke drifts into corridor.
Disliked: Meals
Jodie Thu, 20 March 2025
Good
Liked: Proximity to everything
Disliked: There was a very strong smell of cigarette smoke in the room
Jenny Mon, 17 March 2025
Pleasant
Liked: Room was amazing
Disliked: No room service as the room was to far away even though the reception stated we could order room service when checking in
Rowen Sat, 15 March 2025
Bad