Exceptional

Good

Disliked: You booked us at a hotel that was under construction with no pool or restaurants. We paid you over 1500 for one night and the tv did not work. What are we gonna do about this and how would you not know they were under construction with barely any amenities? Sean Sullivan [email protected] 702-498-9792

Liked: All of the staff were so sweet and very accommodating.
Disliked: We did not get the room we paid for. We have now stayed at this resort 3 times and we asked for the room we wanted and when we got there they said we couldn?t have the location we expected to get. They offered a larger room but not the ocean view.

Passable

Disliked: Construction. Restaurant closed

This guest did not leave comments about this hotel.

Even though we had issues...

Liked: The location was beautiful, the sunset waves - amazing. The room service food was really good and affordable.
Disliked: Unfortunately they are renovating so it’s not the most appealing. We stayed in a re- furbished room - it was nice until I realized the toilet was never cleaned. Imagine old pee residue at the base/back of the toilet - large yellow/orange on both sides. And then the heater went out in the building or at least our room - they had no ETA when it would be fixed so they gave us a space heater. They offered another room but I was told it wasn’t re-furbished so I passed as I can’t imagine what the room probably looked like. They did offer to remove the resort fee from the bill due to the toilet issue - $50.

Liked: This hotel is one of the very closest to the beach. Many hotels in Laguna have a long walk to the beach.
Disliked: This hotel is very rundown since my last visit. The main hotel tower is being refurbished. Be prepared to hear construction equipment from 8AM on weekdays.

Liked: We really enjoyed our room and the friendliness of the entire staff and cleanliness of the overall experience.
Disliked: There was this gate by the pool that lead down to the beach area that ever time someone closed it would slam and wake us up as we sought to nap by the pool area. Just a small fix but a big one too.

Enjoyed our stay, but would...

Liked: View was spectacular, staff were wonderful. Room was large. Terrific location.
Disliked: We were not told about the construction beforehand. Lack of restaurant was bad. Bar was comfortable and friendly but smelled musty.