SureStay Plus Hotel by Best Western Odessa Guest Reviews
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1.3 miles from Odessa centre |
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Chantell Sat, 19 April 2025
horrible
Disliked: i was bitten all over my arms neck n legs by bed bugs i have already emailed trying to get my money back i will be filing more complaints i have a doctor telling me its bed bugs and have not slept from itchyness and hurting as well as i have pills i have to take and creams i have to put on my body
Estela Tue, 25 March 2025
Exceptional
Roxie Sat, 1 March 2025
One of the worst places...
Liked: Proximity
Disliked: The room was a non-smoking room and I walked in and I found burn holes in the sheets in the comforters and asked to be moved. They weren’t busy they could’ve moved me, but they didn’t and told me they bring me new sheets and stuff in the morning to my liking, the Indian orientated man that place was very rude and asked me to leave the property. I didn’t do anything wrong. I was just there for the night and wasn’t rude to the lady the night before I asked for some clean sheets and she said it would be the next mornin
Brandon Tue, 17 December 2024
Pleasant
Disliked: First night I stayed electronic lock on door did not work
Roberto Fri, 13 December 2024
Exceptional
Joanna Mon, 9 December 2024
Pleasant
Liked: They solved our room change very fast.
Disliked: Our first room had not been serviced and the bedding was really dirty on both beds, the microwave was dirty. The new room had candy wrappers laying around.
Calvin Sun, 1 December 2024
Superb
Ruth Thu, 28 November 2024
Will not be staying there...
Disliked: The lock to enter the enclosed area where rooms were located was broken. It was listed as having breakfast and there was no breakfast.
Javier Tue, 17 September 2024
Very clean. Nice employess, will...
Liked: Everthying! Host was really nice
Disliked: Everything met my expectations.
Rosie Mon, 22 July 2024
It was a nightmare
Liked: Absolutely Nothing. Will never stay there again
Disliked: What you see on the website is not what you get at all. Room was dirty when we checked in. We requested queen beds and got full size. Our room was never cleaned. We had to ask for towels cause they only give you 2. When I called front desk for them to please clean our room. The house keeper was so upset and even argued with us that she had already cleaned it. My baby had a nose bleed on one of the pillows. So I showed it to the housekeeper and she got very upset. She still didn’t clean our room. She brought us the linen to do it ourselves. Needless to say I went to Walmart and bought stuff to clean the room. It also doesn’t help that the cleaning staff doesn’t speak any English