SureStay Plus Hotel by Best Western Odessa Guest Reviews
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1.3 miles from Odessa centre |
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Javier Tue, 17 September 2024
Very clean. Nice employess, will...
Liked: Everthying! Host was really nice
Disliked: Everything met my expectations.
Rosie Mon, 22 July 2024
It was a nightmare
Liked: Absolutely Nothing. Will never stay there again
Disliked: What you see on the website is not what you get at all. Room was dirty when we checked in. We requested queen beds and got full size. Our room was never cleaned. We had to ask for towels cause they only give you 2. When I called front desk for them to please clean our room. The house keeper was so upset and even argued with us that she had already cleaned it. My baby had a nose bleed on one of the pillows. So I showed it to the housekeeper and she got very upset. She still didn’t clean our room. She brought us the linen to do it ourselves. Needless to say I went to Walmart and bought stuff to clean the room. It also doesn’t help that the cleaning staff doesn’t speak any English
Russel Wed, 6 September 2023
Pleasant
Russel Wed, 6 September 2023
Pleasant
Kendra Sat, 8 July 2023
Bad
Upchurch Fri, 7 July 2023
Very poor
Upchurch Fri, 7 July 2023
Very poor
Jme Tue, 27 June 2023
Great location.
Liked: I love the 24 hour check in, and how easy it was to get to. Beds were super comfortable and ac worked great which is a bonus in this heat. The staff was super friendly . Love the fact the pool is indoors and not in the sun.
Disliked: Even though it was a non smoking hotel there were cigarette burns on the bed. The pool was open but there was too much chlorine in it and it burned your eyes and gave you a headache. Was not able to swim long. I chose this hotel for the pool and the breakfast but was told AFTER I paid and booked the hotel did not have breakfast due to Covid and the pool was closed . Then when I had asked at the front desk the pool was open , but they were remodeling the area for breakfast. I didnt like the fact that I was told I was going to be charged for a fact when I had an animal but was dropping them off with a family member. This means they are watching you as you enter / exit your vehicle.
Jme Tue, 27 June 2023
Great location.
Liked: I love the 24 hour check in, and how easy it was to get to. Beds were super comfortable and ac worked great which is a bonus in this heat. The staff was super friendly . Love the fact the pool is indoors and not in the sun.
Disliked: Even though it was a non smoking hotel there were cigarette burns on the bed. The pool was open but there was too much chlorine in it and it burned your eyes and gave you a headache. Was not able to swim long. I chose this hotel for the pool and the breakfast but was told AFTER I paid and booked the hotel did not have breakfast due to Covid and the pool was closed . Then when I had asked at the front desk the pool was open , but they were remodeling the area for breakfast. I didn’t like the fact that I was told I was going to be charged for a fact when I had an animal but was dropping them off with a family member. This means they are watching you as you enter / exit your vehicle.
Steven Sat, 3 June 2023
Good