SureStay Plus Hotel by Best Western Houston Medical Center Guest Reviews
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5.7 miles from Houston centre |
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Candace Sat, 21 December 2024
Bad
Latoria Fri, 20 December 2024
They should have closed down...
Liked: It was close to the hospital.
Disliked: They had very little supplies available due to shedding down the hotel. I checked in on a Wednesday they were shutting down on Friday had no breakfast no bending machines the place just looked unkept considering they were closing.
Cindy Wed, 18 December 2024
Very Nice
Liked: Room was great! Beds are very comfortable. The staff was always very nice. We didn't have a chance to have breakfast there but it was always good when we stayed before.
Disliked: We were very sad to find out that the Hotel is closing the end of this week. The owner has sold the building and the are going to demolish it. We always have stayed here when we come to town for my husbands Dr visits.
Stephen Tue, 17 December 2024
Very good
Terry Mon, 16 December 2024
Exceptional
Sonya Fri, 13 December 2024
Very good
Ronnie Wed, 11 December 2024
It was exactly what we...
Liked: The location was great.
Disliked: NA
Laura Wed, 11 December 2024
Pleasant
Liked: Location
Disliked: The AC was finicky
Miranda Wed, 11 December 2024
The stay was pleasant and...
Liked: Proximity to hospitals
Disliked: The hallway by the back door had sour trash cans and it was smelly but otherwise was a great stay.
Katherine Sun, 8 December 2024
Don't stay here if you...
Liked: Staff was AMAZING! Everyone at front desk was so kind and helpful. The cleaning team was extremely respectful and quietly cleaned.
Disliked: 1) Laundry facilities are poorly maintained. Only ONE washin machine actually functions (2 are out of order). NONE of the drying machines actually dry your clothes, they just twirl them around for 30-40 minutes and you inevitably have to air dry them. One a$$h*le guest took it upon themselves to remove my clothes from the washer and put them in a dryer that had no lint filter, which subsequently DESTROYED nearly all my panties because they got sucked into where the filter should be, a filter which was MISSING. The front desk was so kind and called her 2 supervisors who called their supervisors, who ultimately said "they weren't responsible" for damages. I spent 1-2 hours of my friday night after a 12hr shift digging my tattered panties and socks out of the dryer vent.2)"Breakfast" is a hodgepodge of ultra-processed food. Pick your poison.. jimmy dean breakfast sandwich? pre-packaged bagel? full sugar yoplait? "fruit drink" from a machine? Gross.3) Gym machines are broken and dilapidated. They literally used yarn to tie together parts of the cable machine and jerry rigged the machines with screws that fell out mid workout. Horrific.4) Hallways are really narrow and rooms somewhat small, sound travels. I could hear people pounding on doors 9-10 rooms down at midnight which was upsetting. Also, rooms / hallways have a strange, dated odor that lingers no matter what you spray. I had a headache the first day until my body acclimated to whatever the cause was. It hits you the second you get off the elevator.