SureStay Plus by Best Western Covington Guest Reviews
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3.4 miles from Covington centre |
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Mccray Sat, 15 February 2025
Exceptional
Nicole Fri, 7 February 2025
Disappointing
Sam Fri, 7 February 2025
Good
Brenda Wed, 5 February 2025
Not happy with our stay
Liked: Can’t really say anything I liked.
Disliked: We paid for our room in advance through booking.com and when we got t the property they tried to charge us again. We had to get on the phone at 3 am i try to get the issue resolved. It took forever and we were tired. Our first room , room 102, that we reserved, the bathroom toilet leaked all over the floor. They gave us another room , room 106 and we noticed that the smoke detector was missing only wires were dangling out of the unit. I had to repeatedly ask to have the room cleaned and some days they only replaced to towels. One day they replaced the towel nd when you used the towel, the towel just fell apart. Breakfast was to be included and I had to repeatedly ask they to fill the bins with food. Some days, I had to ask them to clean the room and they only replaced the towels. In the tub, the center faucet was loose and they center screw was fallen out. I mentioned it to the staff and they said they would take care of it. They never fixed the faucet. The bathroom grout was disgustingly and appeared to have never been cleaned because of the color of the grout . The area where the washer and dryer was unkept.
Leslie Sun, 2 February 2025
Very good
Mrs Sun, 2 February 2025
Very good
James Wed, 29 January 2025
Very poor atmosphere and breakfast...
Liked: Location is Great!!!!
Disliked: Toilet was broken and constantly running water and was hard to sleep.
Tiffany Tue, 28 January 2025
Exceptional
Tiffany Mon, 27 January 2025
Very good
Priscilla Mon, 27 January 2025
Do not go here
Liked: Absolutely nothing
Disliked: Staff was never available front desk empty. Breakfast was depleted by a group of guests ahead of us. Hotel staff was seen driving off property so food was not restocked. I was told housekeeping would be by our room but never did. Very disappointed and left early