United States
Canada
United Kingdom
New Zealand
AustraliaSureStay Plus by Best Western Benbrook Fort Worth Guest Reviews
Overall Average Score:
Good (3.65 out of 5)
Write a review
Menu
| 1.4 miles from Benbrook centre |
Write a review
Kris Fri, 27 December 2024
Poor
Liked: I was only there for a short time.
Disliked: The breakfast was terrible. Roaches in the room that kept coming underneath the door. Holes in the sheets and blankets. Spider webs in the coat rack. Had to move my room to another room due to the TV didn’t work. The short Indian man didn’t want to give me extra sheets/blanket for the pull out couch that I PAID FOR. It was a just a low budget mess. They should just tear down that hotel and rebuild it with up-to-date amenities.
Alejandra Mon, 16 December 2024
Bad
Liked: Area was nice
Disliked: The room ac kept changing the temp
Derrick Sat, 14 December 2024
Passable
Texasranger34 Fri, 22 November 2024
Very good
Liked: The staff was great and the beds were surprisingly comfortable.
Shelton Mon, 4 November 2024
Bad
Liked: Booking .com booked me a room at the hotel, and it was already full. I was there 10 mins after booking. I know booking .com booked a room they didn't have, and I was stuck out with no help. There was another hotel next to this one, and it cost me over 50.00 more but was only other place close by. Being after 11 pm was really the best choice. The guy at the hotel said it wasn't the first time they did it.
Disliked: Booking .com booked me a room at the hotel, and it was already full. I was there 10 mins after booking. I know booking .com booked a room they didn't have, and I was stuck out with no help. There was another hotel next to this one, and it cost me over 50.00 more but was only other place close by. Being after 11 pm was really the best choice. The guy at the hotel said it wasn't the first time they did it.
Art Sat, 19 October 2024
Would stay here again.
Liked: Location was good for me and the breakfast was bettwr than a lot ofnplaces I have stayed.
Disliked: TV only worked 2 of the 5 days I was there.
Tommy Mon, 14 October 2024
Exceptional
Consuelo Sun, 13 October 2024
Superb
Tommy Tue, 8 October 2024
Exceptional
Keona Wed, 2 October 2024
Horrible.
Liked: NA
Disliked: There was ton of crickets and roaches throughout the hotel. There was a bleach stain on the bed covers, the towels given were damped most the times. I asked about changing rooms due to me seeing several bugs, the front desk clerk refuse because I wasn’t able to track down the roach and take a picture of it to provide to them. There was also a bullet hole in the window of the room, the floors were nasty and the remote was missing buttons. The room had a mold scent and the bathtub, refrigerator and toilet were not fully clean. There was also a dirty face towel left in the shower upon my arrival.
