SureStay Hotel by Best Western Whittington Rend Lake Guest Reviews
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0.9 miles from Whittington centre |
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Hailey Mon, 14 April 2025
Exceptional
Penny Sat, 5 April 2025
Exceptional
Lindsey Thu, 27 March 2025
Avoid at all costs, go...
Liked: Nothing at all, do not recommend in the least.
Disliked: Absolutely everything could have been better. We started off by getting a key to a room that somebody was already staying in. I had to go back to the front desk to tell them and they then gave us the room next to it. As my husband was unloading the car, my dog found a half eaten chocolate heath candy bar and I had to dig it out of his mouth, so the room was obviously not cleaned well. The people in the room above us were making so much noise from just after 8pm until 10:45 pm when we called the front desk. We could not only hear the commotion, we could also feel it, they were so loud and rambunctious. After calling the front desk, they stopped for about 20 or so minutes and then started up again. At midnight, after getting absolutely no sleep, we could no longer handle it and we had to check out because the staff was completely unhelpful. My husband asked for a refund and we were told the manager would reach out the next day and talk to us to discuss and it has been 9 days and we still have not heard anything. Even booking.com reached out multiple times and they still have not heard a response. We even went so far as to reach out to Best Western corporate and opened a ticket and after 3 days, they still have not received a response. Absolutely terrible management especially since they won't even respond to corporate. They are not a very busy location and I would advise you to avoid at all costs. Go anywhere else!
Alice Mon, 17 March 2025
Very good
Jack Fri, 28 February 2025
Good oatmeal
Liked: The oatmeal
Disliked: Everything
Art Fri, 31 January 2025
A clean place to shower...
Liked: Quiet, clean, location is relatively close to family in area.
Disliked: Remodel in process, breakfast was less than satisfactory, no restaurant nearby,
Roman Tue, 31 December 2024
Exceptional
Liked: Will return another time
Sandra Thu, 5 December 2024
Exceptional
Liked: Booking.com
Disliked: Clean, very friendly staff
Shawannah Mon, 2 December 2024
Ok need better breakfast for...
Liked: Ok
Disliked: Breakfast. Kids running upstairs
Pamela Mon, 18 November 2024
Very good
Liked: It was a nice, clean hotel with a comfortable bed.
Disliked: The television services (Dish TV) was terrible. When I tried to use the up/down/left/right arrows to scroll through the channels or anything, to would start scrolling really fast and wouldn't stop until I stopped it, so I couldn't get it stopped where I wanted it. Also, when I was finally watching something, it kept freezing up/losing connection every little bit.