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SureStay Hotel by Best Western Whittington Rend Lake eef - (888) 406-7656
SureStay Hotel by Best Western Whittington Rend Lake, 13277 Freeway Lane, Whittington, IL -(888) 406-7656
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BOOK ONLINE OR CALL - (888) 406-7656
4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (335 Ratings)
0.9 miles from Whittington centre
BOOK ONLINE OR CALL - (888) 406-7656
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Hotel Description
SureStay Hotel by Best Western Whittington Rend Lake has accommodations in Whittington. The 3-star hotel has air-conditioned rooms with a private bathroom and free WiFi. At the hotel, rooms contain a desk. The rooms in SureStay Hotel by Best Western Whittington Rend Lake are equipped with a flat-screen TV and a hairdryer. Speaking English and Hindi at the 24-hour front desk, staff are ready to help around the clock. The nearest airport is Williamson County Regional Airport, 25 miles from the accommodation.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
Other Amenities
` Free Breakfast
` Free Parking
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Wheelchair accessible
` On-site parking
` vending machine
` telephone
` alarm clock
` blackout curtains
` 24-hour security
` Designated Smoking Area
` Free Wi-Fi
` Daily Housekeeping
` English
` Hindi
` Convenience Store
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Non-smoking property
` Room towels provided
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Trash cans
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)
` Xerox/fax in business center

SureStay Hotel by Best Western Whittington Rend Lake Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Hailey Mon, 14 April 2025

Exceptional

5

Exceptional - 5.0 out of 5

Penny Sat, 5 April 2025

Exceptional

0.5

Poor - 0.5 out of 5

Lindsey Thu, 27 March 2025

Avoid at all costs, go...

Liked: Nothing at all, do not recommend in the least.
Disliked: Absolutely everything could have been better. We started off by getting a key to a room that somebody was already staying in. I had to go back to the front desk to tell them and they then gave us the room next to it. As my husband was unloading the car, my dog found a half eaten chocolate heath candy bar and I had to dig it out of his mouth, so the room was obviously not cleaned well. The people in the room above us were making so much noise from just after 8pm until 10:45 pm when we called the front desk. We could not only hear the commotion, we could also feel it, they were so loud and rambunctious. After calling the front desk, they stopped for about 20 or so minutes and then started up again. At midnight, after getting absolutely no sleep, we could no longer handle it and we had to check out because the staff was completely unhelpful. My husband asked for a refund and we were told the manager would reach out the next day and talk to us to discuss and it has been 9 days and we still have not heard anything. Even booking.com reached out multiple times and they still have not heard a response. We even went so far as to reach out to Best Western corporate and opened a ticket and after 3 days, they still have not received a response. Absolutely terrible management especially since they won't even respond to corporate. They are not a very busy location and I would advise you to avoid at all costs. Go anywhere else!

4

Very Good - 4.0 out of 5

Alice Mon, 17 March 2025

Very good

0.5

Poor - 0.5 out of 5

Jack Fri, 28 February 2025

Good oatmeal

Liked: The oatmeal
Disliked: Everything

3

Pleasant - 3.0 out of 5

Art Fri, 31 January 2025

A clean place to shower...

Liked: Quiet, clean, location is relatively close to family in area.
Disliked: Remodel in process, breakfast was less than satisfactory, no restaurant nearby,

5

Exceptional - 5.0 out of 5

Roman Tue, 31 December 2024

Exceptional

Liked: Will return another time

5

Exceptional - 5.0 out of 5

Sandra Thu, 5 December 2024

Exceptional

Liked: Booking.com
Disliked: Clean, very friendly staff

4

Very Good - 4.0 out of 5

Shawannah Mon, 2 December 2024

Ok need better breakfast for...

Liked: Ok
Disliked: Breakfast. Kids running upstairs

4

Very Good - 4.0 out of 5

Pamela Mon, 18 November 2024

Very good

Liked: It was a nice, clean hotel with a comfortable bed.
Disliked: The television services (Dish TV) was terrible. When I tried to use the up/down/left/right arrows to scroll through the channels or anything, to would start scrolling really fast and wouldn't stop until I stopped it, so I couldn't get it stopped where I wanted it. Also, when I was finally watching something, it kept freezing up/losing connection every little bit.

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SureStay Hotel by Best Western Whittington Rend Lake 13277 Freeway Lane, Whittington, IL