SureStay Hotel by Best Western Santa Cruz Guest Reviews
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0.7 miles from Santa Cruz centre |
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Marie , Santa Cruz , visiting Moe's Alley Sun, 26 October 2014
The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!
Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.
Mike Tue, 15 April 2025
Very good
Liked: Staff helpful. Clean room and shower. Big space, fridge, microwave, big TV
Disliked: Missing a couple of hand towels and face clothes, coffee not great
Paul Sat, 5 April 2025
Disappointing
Dino Tue, 1 April 2025
Bad
Liked: nothing
Disliked: The hairdryer was not working. I asked for a replacement hayrdryer, and I was offered to go temporarily in another room that was not occupied. There, the hairdryer was missing! I reported the issue and was not even offered a credit back.
Maria Sun, 30 March 2025
Exceptional
Liked: Customer service was great!
Andrea Tue, 11 March 2025
Convenient
Liked: Breakfast was aside there to do. Also it's just set time.
Disliked: Just looked settled weather...
Kaya Fri, 7 March 2025
Not worth how much you...
Liked: I like that it’s convenient and in a good spot for restaurants and activities.
Disliked: It was dirty, the bedsheets, floor, and toilet were stained or had hair. I feel like the amount we paid for the night was too much considering the quality of the room. We only stayed a night so we didn’t feel like we needed to complain but it definitely wasn’t worth the price. The breakfast was also kinda mid.
Gamble Wed, 5 March 2025
Very good
Josefa Tue, 4 March 2025
Bad
Liked: Room was filthy and in extremely poor condition. There was a hole in the bathroom door that was filled in with paper, the floors were dirty (like they were never swept) both the microwave and mini fridge were dirty, there was a cobweb over the bathroom bathroom sink area and walls were damaged along with the area between the beds where there might have been a little fixture stuck to the wall. Just a horrible experience and stay. I would never recommend this place or stay here ever again!!!
Liseth Mon, 24 February 2025
Exceptional
Baarstad Sun, 23 February 2025
Superb
Disliked: Toilet to close to wall