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SureStay Hotel by Best Western Santa Cruz eef - (888) 323-5826
SureStay Hotel by Best Western Santa Cruz, 516 Water Street, Santa Cruz, CA -(888) 323-5826
Area: Santa Cruz
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BOOK ONLINE OR CALL - (888) 323-5826
3.2
HOTEL RATING: 
PLEASANT
3.2 out of 5 (711 Ratings)
0.7 miles from Santa Cruz centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests. SureStay Hotel by Best Western Santa Cruz rooms include a microwave and refrigerator, for midnight snacks and light meals. SureStay Hotel by Best Western Santa Cruz provides guests with a daily continental breakfast and USA Today Newspaper . This hotel is only 1.5 miles from Santa Cruz Beach Boardwalk and the Santa Cruz Wharf. Mystery Spot is less than 10 minutes' drive away. The University of California, Santa Cruz (UCSC) is 15 minutes' drive from the property.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Garden
` Golf Course
` Room Service
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Heating
` Wheelchair accessible
` On-site parking
` indoor pool
` outdoor pool
` vending machine
` telephone
` blackout curtains
` Family Rooms
` Free Wi-Fi
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Hindi
` Spanish
` Non-Smoking Rooms Available
` carbon monoxide detector
` Smoke alarms
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Contactless check-in/out
` ATM or cash withdraw on site
` CCTV security in common areas
` Daily disinfection
` Ironing amenities
` Laundry services
` Non-smoking property
` Room towels provided
` Separate shower/bathtub
` Spa/sauna
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Trash cans
` Socket near the bed
` Desk/workspace available
` Cleaning products available
` Clothes drying rack
` Xerox/fax in business center

SureStay Hotel by Best Western Santa Cruz Guest Reviews

Overall Average Score: 
Pleasant (3.2 out of 5)

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2

Disappointing - 2.0 out of 5

Marie , Santa Cruz , visiting Moe's Alley Sun, 26 October 2014

The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!

Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.

4

Very Good - 4.0 out of 5

Mike Tue, 15 April 2025

Very good

Liked: Staff helpful. Clean room and shower. Big space, fridge, microwave, big TV
Disliked: Missing a couple of hand towels and face clothes, coffee not great

2

Disappointing - 2.0 out of 5

Paul Sat, 5 April 2025

Disappointing

0.5

Poor - 0.5 out of 5

Dino Tue, 1 April 2025

Bad

Liked: nothing
Disliked: The hairdryer was not working. I asked for a replacement hayrdryer, and I was offered to go temporarily in another room that was not occupied. There, the hairdryer was missing! I reported the issue and was not even offered a credit back.

5

Exceptional - 5.0 out of 5

Maria Sun, 30 March 2025

Exceptional

Liked: Customer service was great!

5

Exceptional - 5.0 out of 5

Andrea Tue, 11 March 2025

Convenient

Liked: Breakfast was aside there to do. Also it's just set time.
Disliked: Just looked settled weather...

2

Disappointing - 2.0 out of 5

Kaya Fri, 7 March 2025

Not worth how much you...

Liked: I like that it’s convenient and in a good spot for restaurants and activities.
Disliked: It was dirty, the bedsheets, floor, and toilet were stained or had hair. I feel like the amount we paid for the night was too much considering the quality of the room. We only stayed a night so we didn’t feel like we needed to complain but it definitely wasn’t worth the price. The breakfast was also kinda mid.

4

Very Good - 4.0 out of 5

Gamble Wed, 5 March 2025

Very good

0.5

Poor - 0.5 out of 5

Josefa Tue, 4 March 2025

Bad

Liked: Room was filthy and in extremely poor condition. There was a hole in the bathroom door that was filled in with paper, the floors were dirty (like they were never swept) both the microwave and mini fridge were dirty, there was a cobweb over the bathroom bathroom sink area and walls were damaged along with the area between the beds where there might have been a little fixture stuck to the wall. Just a horrible experience and stay. I would never recommend this place or stay here ever again!!!

5

Exceptional - 5.0 out of 5

Liseth Mon, 24 February 2025

Exceptional

4.5

Wonderful - 4.5 out of 5

Baarstad Sun, 23 February 2025

Superb

Disliked: Toilet to close to wall

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SureStay Hotel by Best Western Santa Cruz 516 Water Street, Santa Cruz, CA