SureStay Hotel by Best Western Santa Cruz Guest Reviews
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0.7 miles from Santa Cruz centre |
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Marie , Santa Cruz , visiting Moe's Alley Sun, 26 October 2014
The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!
Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.
Valon Tue, 19 November 2024
Good
Theresa Tue, 19 November 2024
Superb
Liked: Management very nice
Disliked: Nithing
Luc Mon, 11 November 2024
Good
Leslie Mon, 4 November 2024
Good
Liked: The staff was nice. The room was fine for the price. It was clean. Very quiet and comfortable.
Disliked: It was run down.
Velo Sat, 2 November 2024
Good
Liked: The staff is very friendly and accommodating
Disliked: There wasn't too much.I didn't like about this place.I would recommend it
Raphael Thu, 31 October 2024
Very good
Liked: Friendly staff, great location, breakfast included, good value for money.
Amberly Tue, 29 October 2024
Good and not so good
Liked: I was able to rent a room late at night , breakfast was decent, waffle machine, boiled eggs ,etc.
Disliked: The front desk clerk would not let me have the wifi password before payment. And since I didn't have internet service and needed to book online, he made me walk a few blocks in the middle of the night to starbucks to get a signal. So I could book the room .. bad customer service 😑
Brad Sat, 26 October 2024
I won’t be returning to...
Liked: Location was central
Disliked: The room they gave me had a broken tv and ac . The guy who checked us in gave us the room . By the time we went to turn on the tv and it didn’t work I went to the office and there was a lady there now, she said why did he give you that room we all know it doesn’t work
Amber Wed, 16 October 2024
Welcoming and comfortable
Liked: Easy to find. Great stores close to property.
Frutos Sun, 13 October 2024
Just what we need for...
Liked: Location was prime close to everything but still tucked away. Bed was comfortable, fridge worked great, staff was friendly, appreciated the desk in the room
Disliked: The parking was a bit of a headache, with those spots used by the pool kind of tight. We parked closer to the office. The room could have been better swept.