Menu
|
SureStay Hotel by Best Western Santa Cruz eef - (888) 323-5826
SureStay Hotel by Best Western Santa Cruz, 516 Water Street, Santa Cruz, CA -(888) 323-5826
Area: Santa Cruz
(Map)
BOOK ONLINE OR CALL - (888) 323-5826
3.2
HOTEL RATING: 
PLEASANT
3.2 out of 5 (693 Ratings)
0.7 miles from Santa Cruz centre
BOOK ONLINE OR CALL - (888) 323-5826
Show Prices
Hotel Description
Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests. SureStay Hotel by Best Western Santa Cruz rooms include a microwave and refrigerator for midnight snacks and light meals. SureStay Hotel by Best Western Santa Cruz provides guests with a daily continental breakfast and USA Today Newspaper . This hotel is only 1.5 miles from Santa Cruz Beach Boardwalk and the Santa Cruz Wharf. Mystery Spot is less than 10 minutes' drive away. The University of California Santa Cruz (UCSC) is 15 minutes' drive from the property.

Check-in time: 15:00   Check-out time: 11:00
Enter Your Dates
4
4
CHECK IN
 
CHECK OUT
 
7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Garden
` Golf Course
` Room Service
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Wheelchair accessible
` On-site parking
` indoor pool
` outdoor pool
` vending machine
` Family Rooms
` Free Wi-Fi
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Hindi
` Spanish
` Non-Smoking Rooms Available
` Smoke alarms
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Contactless check-in/out
` ATM or cash withdraw on site
` CCTV security in common areas
` Daily disinfection
` Ironing amenities
` Laundry services
` Non-smoking property
` Separate shower/bathtub
` Spa/sauna
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available

SureStay Hotel by Best Western Santa Cruz Guest Reviews

Overall Average Score: 
Pleasant (3.2 out of 5)

Write a review

2

Disappointing - 2.0 out of 5

Marie , Santa Cruz , visiting Moe's Alley Sun, 26 October 2014

The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!

Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.

3.5

Good - 3.5 out of 5

Valon Tue, 19 November 2024

Good

4.5

Wonderful - 4.5 out of 5

Theresa Tue, 19 November 2024

Superb

Liked: Management very nice
Disliked: Nithing

3.5

Good - 3.5 out of 5

Luc Mon, 11 November 2024

Good

3.5

Good - 3.5 out of 5

Leslie Mon, 4 November 2024

Good

Liked: The staff was nice. The room was fine for the price. It was clean. Very quiet and comfortable.
Disliked: It was run down.

3.5

Good - 3.5 out of 5

Velo Sat, 2 November 2024

Good

Liked: The staff is very friendly and accommodating
Disliked: There wasn't too much.I didn't like about this place.I would recommend it

4

Very Good - 4.0 out of 5

Raphael Thu, 31 October 2024

Very good

Liked: Friendly staff, great location, breakfast included, good value for money.

3

Pleasant - 3.0 out of 5

Amberly Tue, 29 October 2024

Good and not so good

Liked: I was able to rent a room late at night , breakfast was decent, waffle machine, boiled eggs ,etc.
Disliked: The front desk clerk would not let me have the wifi password before payment. And since I didn't have internet service and needed to book online, he made me walk a few blocks in the middle of the night to starbucks to get a signal. So I could book the room .. bad customer service 😑

1

Poor - 1.0 out of 5

Brad Sat, 26 October 2024

I won’t be returning to...

Liked: Location was central
Disliked: The room they gave me had a broken tv and ac . The guy who checked us in gave us the room . By the time we went to turn on the tv and it didn’t work I went to the office and there was a lady there now, she said why did he give you that room we all know it doesn’t work

5

Exceptional - 5.0 out of 5

Amber Wed, 16 October 2024

Welcoming and comfortable

Liked: Easy to find. Great stores close to property.

4

Very Good - 4.0 out of 5

Frutos Sun, 13 October 2024

Just what we need for...

Liked: Location was prime close to everything but still tucked away. Bed was comfortable, fridge worked great, staff was friendly, appreciated the desk in the room
Disliked: The parking was a bit of a headache, with those spots used by the pool kind of tight. We parked closer to the office. The room could have been better swept.

Write a Review of SureStay Hotel by Best Western Santa Cruz
Trip Id (Required)
Your Name (Required)
Your City
Your Email Address (Required)
Your overall rating of the hotel
What was good?
What was bad?
Your review
SureStay Hotel by Best Western Santa Cruz 516 Water Street, Santa Cruz, CA