SureStay Hotel by Best Western Richland Guest Reviews
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4.1 miles from Pearl centre |
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William Wed, 19 February 2025
It served it's purpose and...
Liked: Breakfast was good
Disliked: Cleaners comfort not more offered for price you have to pay
Erika Tue, 18 February 2025
Passable
Liked: It was close to the interstate.
Disliked: The bathroom had a dead cockroach and didn’t looked like they cleaned the floors very well. There was hair and dust on the bathroom floor. Carpet felt dirty as well.
Daniel Sun, 16 February 2025
Exceptional
David Sat, 8 February 2025
Exceptional
Flores Wed, 15 January 2025
Good
Pravat Sun, 29 December 2024
Good renovated place to stay.
Liked: The place was renovated and clean. The map did not guide us properly to reach, but we managed to get there. Staff was helpful in getting us the room in ground floor. It was a short stay but we liked the room. Just to mention it had breakfast as well.
Carol Tue, 10 December 2024
Exceptional
Liked: Everything
Disliked: Nothing
Josemy Fri, 29 November 2024
Exceptional
Laura Mon, 18 November 2024
Don’t Waste Your Money
Liked: Nothing.
Disliked: The location was terrible. Very hard to find in the dark. It is situated right in the middle of dozens of industrial businesses. It is a fish out of water.The building was obviously in the middle of updates. Parts of it were old and dilapidated, and parts of it were new-ish. The bed seemed to be newer, but the other furnishings were terrible. They were uncomfortable and squeaky. All of the furnishings in the room and the room’s fixtures looked like they were from the 1960s. Even though we made a reservation three months in advance, we still had to wait for over an hour for a room to be cleaned for us at 6 PM. What made it even worse was that everything in the room except the mattress looked like it had a bucket of cleaner poured over it and was just left to air dry. My feet got immediately black on the bottom when I walked across the room. It makes you wonder what they cleaned; apparently not the floor, although it was also soaked with water.When the front desk was asked if they had an extra pillow, they replied that “they are out of pillows.“They are in the business of making things comfortable for someone to spend the night and they don’t have a pillow? The “Included breakfast“ was absolutely terrible. It consisted of mediocre coffee, stale rolls, a broken orange juice machine, and a slow waffle maker.The hotel staff were completely ineffective. No matter what item we asked for, their reply was “we are out of it.“
Robert Fri, 8 November 2024
Good
Disliked: Better breakfast