Surestay Hotel By Best Western Fernley Guest Reviews
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2.1 miles from Fernley centre |
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Donna Mon, 3 February 2025
Beds are hard, bad parking
Liked: Location was close to the freeway.
Disliked: The bed was very stiff and hard. We were given a room at the end of the building with all the other large vehicles that took up more than 1 parking space each. We had to park on the other side of the building, where very few were, and walk around.
Jonalee Sat, 1 February 2025
Very good
J.s. Tue, 7 January 2025
Bed is comfortable
Liked: Beds were comfortable and the room was clean.Close to a lot of extras (restaurant, store and car wash).Easy check in.
Disliked: Pool AND hot tub closed for "season". Island on the main road out front is a pain to drive around.Some staff was rude and questionable.
Gina Mon, 6 January 2025
Disappointing
Disliked: When checking in the young lady was very rude/unpleasant, had I not prepaid for the room, I would not stay at the facility and I would have requested not to have been charged due to the facilities representative. What a horribly unpleasant experience considering our visit was for a family passing. Also the bathroom toilet did not flush correctly and the floor was extremely slippery and the shower curtain allowed water from the shower to not stay in the tub but made the floor saturated with water. I highly recommend training to staff on customer service etiquette this may help customers with their stay to be a more positive experience.
Tammy Sun, 5 January 2025
Exceptional
Gina Thu, 2 January 2025
Good
Brian Mon, 23 December 2024
Good
Kirk Sat, 21 December 2024
It was ok until the...
Liked: The toilet was clogged up
Disliked: The plugged toilet
Sean Sun, 17 November 2024
Exceptional
Ernesto Thu, 14 November 2024
Good