Very poor

Best hotel in Fresno I...

Liked: The front desk checked m in with in a matter of minutes. The outside/parking lot was huge and very well lit. From the moment we walked in the room we were happy. The room was nice and big. It smelled so good. I normally go through and disinfect each room I ever stay in but I didn’t feel the need to clean this room. It seem like they had done recent renovations and this was the prettiest hotel I had been in, in quite some time. It was also very quiet there. What I really loved was that it seems like when they aren’t completely booked they place people in every other room so that it stays quiet. I always read people reviews prior to staying at hotels.The things people complained about I didn’t see any of that.
Disliked: I didn’t see an ice machine or laundry machines. That would have been a huge bonus.

Superb

Liked: We only spent one night at the property. It was normal, as it should be in motels of a similar standard.

Good

Liked: The location was great, in close proximity to the event we were attending.
Disliked: There was no ice machine or ice buckets provided. The floor above was a bit noisy. Breakfast provided with a toaster and no bread to put in it.

Decline to stay in room...

Liked: Plenty of parking, close to the venue we were going to, spacious room with coffee pot, mini fridge, microwave, iron, ironing board
Disliked: We arrive at approximately 6pm to check in, nobody was at front desk, i went toward the back lobby/kitchen area and said "Hello Hello" and a voice said ill be right with you. There was no bell at front desk and door had no chime which is why i did this. Anyhow he came out and said, i was eating i havent ate all day since yesterday (as if bothered, I arrived when i did) i did not reply and gave him my name and told him i had paid online for my room and was checking in, his first response was theres a $100 deposit, although I did not know this, I gave him my credit card. He then assigned room 201, there was no elevator, no ice machine, the bathroom door did not close properly and had loud creaking noise each time we opened it. The worse was when we arrived to our room late at night got comfortable, got in bed, turned off the light and the bright beaming light from outside on hotel roof was shining toward our bed room window making it impossible to fall asleep, the window had no curtain nor blinds, nor anything to hang a towel or sheet from to shield the bright light shining into the room. When I attempted to call the front desk from the room phone, the phone was completely dead and did not work. We finally fell asleep for a couple hours then woke up again and stayed up. I went to front desk to turn in my room key and asked for coffee, the same guy at desk said there was none and it would take 20 minutes, I declined and let him know the issue of the bright light and phone not working, his reply was you should have came to let me know, my response was, I was not going to come out in the cold after midnight. Not once did he apologize or say they would look into possibly installing a curtain or blind, which is why I chose to write this review.

Will never stay there again.

Liked: Not much
Disliked: 1. The handicap room I requested was not in service.2. The room we were given did not have a walk in shower. I can’t use a tub.3. The bathroom had something stuck on the floor .4. We had to request cups for water and coffee.5. The breakfast was unsatisfactory. Nothing with protein only sweets and carbs.

Worst PLACE and WORST customer...

Liked: DO NOT STAY AT THIS PLACE! It is filthy and disgusting. Manager and staff were completely rude! They overcharged us and we're in the process of disputing charge claims. Beware! SCAMMER!!
Disliked: DO NOT STAY AT THIS PLACE! It is filthy and disgusting. Manager and staff were completely rude! They overcharged us and we're in the process of disputing charge claims. Beware! SCAMMER!!

Good

Liked: Everything
Disliked: Nothingq0

Exceptional