Sure Hotel by Best Western Lockerbie Guest Reviews
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Write a review
Judy Thu, 31 October 2024
Great location, comfortable room and...
Liked: We received an upgrade on arrival, not expected so very pleasant.Lovely room, large and light and fabulous bathroom.Very good evening meal with roaring fire in background.Pleasant breakfast.
Disliked: N/A
Sandra Wed, 23 October 2024
Very good
Liked: Clean and friendly staff ,
Disliked: Lack of communal areas to sit as other areas locked in the hotel , on arrival no one at reception then find out restaurant closed due to short staff .
Tony Wed, 2 October 2024
Good
Kara Wed, 25 September 2024
Nice hotel, shame the staff...
Liked: The room itself was pleasant and comfortable.Lovely outdoor area and plenty parking.
Disliked: Staff service was awful. Waited 15 minutes for someone to appear to be seated. Waited longer for our starters, was never told the specials. Main meal took around 25 mins to appear for one main to be off and clearly been sat under a heat source for too long. Drinks we asked for half way through the meal arrived after we were finished to then have to stand around in the hall way untill somone showed up so we could pay. Very rude young lady with absolutely zero interest in doing her job.
Mac83507 Fri, 13 September 2024
Not all is meant to...
Liked: Great service from the staff.Restaurant was great and great food.Rooms clean and comfortable.
Disliked: No snooker table as noted by hotel.Hotel front door locked at 2200 no key for entry.
Ian Thu, 29 August 2024
Very good
North Mon, 26 August 2024
Good intentions but meal service...
Liked: Nice room on ground floor. Very clean, spacious and good facilities
Disliked: No dinner meals on weekends and relatively small food range on week nights. Toilet in room set high, feet could barely reach the floor.
Ian Thu, 22 August 2024
Superb
Peter Sun, 11 August 2024
Disappointing
P Tue, 6 August 2024
Calm location near the motorway.
Liked: The hotel was easy to find and just what we needed after a fairly long drive. The staff were lovely and we are happy to pass on details to friends of ours who also like to break their journey. We set off the following day refreshed and ready for the road. We'll be keeping the hotel's details for reference.
Disliked: Everything worked well for us, so there's nothing worth noting here. Everything we needed sorting was dealt with.