I've used ConcertHotels.com a few times now and usually everything is spot-on. This was a first, and hopefully a last mistake. If it is the hotel's fault, then something should be said to the hotel to prevent future issues. If it is the website's fault, then there should be some compensation made.

Liked: Went outside to smoke and still had a decent stay.
Disliked: Not sure who's mistake it was, but I had reserved a smoking room and got non-smoking instead! I was told by the motel that the website did not relay that info correctly. And they couldn't fix it - there were no smoking rooms available.

Exceptional

Exceptional

Liked: Staff was wonderful. Room was spotless and the bed was really comfortable.
Disliked: It was hard to find the front door.

Good

Exceptional

Superb

Very poor

Liked: Pet friendly
Disliked: Not clean. Moldy. Brown water and too expensive

Exceptional

Liked: Clean and quiet. Perfect for the price.

Very sketchy staff goes in...

Liked: Nothing!
Disliked: Horrible staff , horrible beds, walls need to be redone!

Very good

Liked: Proximity to Dunkin Donuts, Buffalo Wild Wings, as well as the New Island trail system for those that want an easy spot to run or hike nearby.
Disliked: Some rooms are in better shape than others.