Super 8 by Wyndham Miamisburg Dayton S Area OH, Miamisburg

Passable

Liked: I've stayed at this location several times and I've never had a issue in the past. The price is great,the rooms are always nice and clean. This time I booked two rooms,1 for myself and 1 for my son and his family. When I checked in the girl at desk wanted to know which room I wanted-the room with 2 doubles beds or the king bed. I stated I had booked both rooms. A few minutes later I'm informed that my card only paid for 1 room and insufficient funds for the other. I showed that my account had been charged and the money removed from my account she kept saying insufficient funds which I find embarrassing with other people standing in lobby waiting to check in. She informed me I would need to call to get it fixed through booking.Thankfully the lady through booking was able to see we had paid and the hotel was wrong and delt with the hotel for us. The hotel did end up charging us a $50 deposit.

Exceptional

I was lied to by...

Disliked: I was double charged for my room, paying on line then paying on site. I was told the second charge would be removed but it hadn’t been removed.

It was a decent hotel...

Liked: It was very basic , and easy to get to .
Disliked: I liked everything

It's Su per Great at...

Liked: We're smokers and the fact that you can choose a smoking room is unbelievabley nice, unheard of actually-in today's world! Also the windows actually open .....another huge bonus. Laundry onsite at a reasonable price and front desk always stocked with quarters! Speaking of front desk, we had the absolute pleasure of working with Armond (almost daily) at the front desk and he is an absolute gem! He is always super friendly, super helpful and super customer service skills- let's just say everything is super at Super 8!! Especially Armond!! His professionalism is top notch and he continually went above and beyond to ensure our; and _—5comfortablity. Sadly, it seems difficult to find genuinely pleasant yet hardworking employees anywhere in today's work force but Super 8 has a super star in Armond- keep up the fantastic customer service and making a difference to your guests .....oh, and then there's James, I can't go on and not mention James!!! What an awesome crew member- he is also super helpful and super polite, he assisted me with the door anytime I was entering and exiting with my hands full & even found a hammer for us when we needed it for our truck issue/repair- no questions asked and very expedient! Can't say enough nice things about these guys!!! A huge THANK YOU to you both (and the entire crew)for making our stay so enjoyable!
Disliked: No complaints here ...