Very disappointed

Liked: I reserved a handicap room a month prior to my stay, they called me 20 mins before my arrival to tell me they rented them all out already. I had already driven almost two hours on VALENTINES weekend, nowhere else had availability at this point. The lady at the front desk showed poor customer service skills. The people in the room above us were fighting and stomping until 3/4am every night during our stay to which I reported it to the office and nothing was done about it. We barely got any sleep and this was our first night away without the kids in a very long time. So we didn’t appreciate not being able to relax the entire time. The website states they have breakfast but when we arrived they said they don’t offer it (even tho they have the stuff set up for a breakfast bar and coffee). As someone who travels often to this area and works with majority of the venues locally, I will be making it known this is not the place to stay.
Disliked: Security actually does their jobs and handles unruly visitors. They reserve the rooms people pay for instead of just renting them out. Too many things need looked into.