My family and I stayed in this hotel from October 5, 2017 to October 7, 2017. They had a sign on the door stating they were renovating and such, which was no big deal. We got in and we checked in and went to our rooms. It was a decent sized room, but you'd think with four people and a baby staying in there we would have trash cans a little bit bigger than the size of a two liter bottle laying flat. My mom asked the front desk for extra pillows and they said they would bring them by the room shortly. An hour or two goes by, still no pillows, so my cousin goes to the front desk and asks again, once again we wait and then about another hour later, one of the people working called down saying that she couldn't find any pillows and that she didn't have the key to the laundry room, so we couldn't get any extra pillows. Each bed had a sheet, a blanket and then some kind of curtain thing that was to be used as a blanket I guess? I'm not really sure. The bed I shared with my cousin was leaning on one side like too many people had sat on that side of the bed. Nobody ever came to give us new blankets or new towels or anything of the sorts. Our trash cans were full numerous times and we had to take them to the door that was outside and throw them in that trash can which was full for two days. The bathroom when you first walk into the hotel is disgusting and should probably be closed; they claimed to offer laundry services for guests, but it was out of order and didn't seem like it would be useable anyways. The ice bucket we were given seemed more like the kind of thing you put in your bathroom that holds hand soaps. They served free breakfast, but the orange juice machine was 'out of order', so the only option was coffee. They had no smoking signs all throughout the hotel and we were told if you smoked in the rooms, there would be a $200 fee added to your account for your stay, but the first two nights we were there, it smelled like 'marijuana' - you could smell it at the end of the hallway to the other end of the hallway; it took my mom and another guests for somebody to do something about it. At one point Friday, my dad used the bathroom and he saw a cockroach and when there's one there's normally more; there was also a spider crawling around that seemed like it came out of nowhere. The people that were working at the front desk didn't seem very interested in their jobs - they were either playing on their phones or outside the front door of the building smoking when the sign on the door said it was against state laws to smoke in front of the door. After we got back from the zoo on Friday morning, the key card wouldn't work, so they had to reactivate them and they made it sound like we did something wrong. This was our first time traveling and the motel stay was very interesting to say the least.

Liked: Bed was comfy.
Disliked: Lots.

Price good everything else sucked

Liked: Location and pet friendly
Disliked: Roaches lots of mice, never clean up dog poop, dirty sheets when we arrived

Exceptional

Exceptional

Amazing

Liked: Quiet , very nice people
Disliked: No complaints

Bad

Disappointing

Will likely avoid in the...

Liked: The night clerk was amicable.
Disliked: Needing to report any issues with the room within an hour.Bathrom light fixture missing 3 out of 4 lights.Bedside outlets either faulty (lamp turned off with any pressure applied to the head of the bed. We could never figure out why, because the cord wasn't under the mattress) or not functional.Disturbed by day clerk knocking on the door asking about our checkout nearly an hour before checkout time.Toilet difficult to flush (low-flow?)Extra fees plus security deposit not properly communicated upon initial booking.

Bad

Liked: During the checkout, the receptionist was really nice, as well as the cleaning stuff members. And that was the only positive thing
Disliked: There's no information that the deposit of $120 will be taken. They took $125 and returned $120. The room wasn't clean and was stinking with cigarette. It was even difficult to breathe in the room. Towels were with stains on them, and there was no hot water. Absolutely unpleasant place.

Very bad

Liked: Nothing
Disliked: Everything