Bad

Liked: Matthew from hotel desk is supportive.
Disliked: I have a complainProperty has to refund me for my 1sdt booking. Booking.com customer support told me they will refund on 5th September. But still they have not refund me.Below is the msg frtom cutomer support sent on 4th September-----Hi OmilaGreetings from Booking.com customer service team.You recently asked us to cancel this reservation because you don't need these dates. You had an agreement with the property to cancel the booking and have a walk in reservation with them. So you stayed and paid at the property directly for the dates August 30- 31. You arrived on August 31st at 4am and checked out 11am the same day.We contacted the property and sent them the cancellation request for this reservation on the same day you requested for cancellation. However, until now we did not get the written confirmation from them. This is the reason why the reservation is still active with its original terms and conditions because we need their written confirmation due to legal purposes.I have followed up with the hotel today. I spoke with Matthew from the desk and I’m glad to inform you that he confirmed verbally that they agreed to cancel this reservation free of charge and any prepayment that was charged for this reservation will be refunded by them since they are the one facilitating the payment. The property manager will be the one to process the refund tomorrow.You can check the status of the refund with the property directly. The time for the refund to appear in your bank account depends on the local banking regulations. Please check with your bank for the updates of the refund.We apologize for any inconvenience caused by the charge for this reservation. Thank you for your time and understanding on this matter.Additionally, we would like to thank you for using the Booking.com app and we invite you to keep using it in the future to ensure you have all the details of your upcoming trip/reservations.