Hurt and disappointed

Disliked: My accommodations were not met like I was told they would be. I'm disabled and have certain criteria's to be able to properly and safely do things. I couldn't get in to the tub/shower facility and when I did try I fell and bruised up my leg. The tub was slippery inside like a slimy kind of feel and the shower handicap rail was coming loose from the wall. The gentleman who checked us in double charged us. Then he tried to accommodate my needs by bringing me a shower chair. However that chairs legs were bent and it wasn't sturdy. if I would of sat on it. It would have broken underneath me. The bed was so tall I couldn't get in it. We checked in late do to being on the road for 16 hours. I needed to get off my legs and back to relax as my legs were so swollen from the long drive. I couldn't even get into the bed. My husband was finally able to help me in. However he is a cancer survivor and just had major surgery 3 weeks ago and was on weight lifting limits. Normally he helps me out more. However for this vacation he himself had to take it easy. Therefore I really needed to have my needs met at hotel to be able to be more efficient for myself. I would never stay here again. The gentleman who checked us in said the lady who booked us must have had mis communication with me and my needs. Well I'm not trying to be gripping but if you help book a room for someone you need to have proper communication and understanding of the persons needs , requests and wants in their room for comforts. We didn't even eat breakfast the next morning and we checked out 3 hours early after not sleeping well.

Bad

I have booked two nights...

Liked: Clean
Disliked: Staff

Very good

Pleasant

Disappointing

comfortable, we stay here when...

Very good

Noisy door slamming- a fault...

Liked: The price
Disliked: Repairing the cigarette burn holes on the floor in the bathroom would be nice. (SEE INCLUDED PICTURE) Updating the worn finish in the bathtub and the chips in the sink and on the mirror would also be welcome. Upon sitting on the bed, I slid off the side and onto the floor because the bed wasn’t properly set on the box spring or the box spring was broken. The ‘breakfast’ offerings were cheap, hard boiled eggs with shells that were hard to remove without destroying the egg, sugary cereal, tasteless bread, garbage container filling up near the ‘food’ and seemingly poor supply and maintenance monitoring of the breakfast room which is directly behind the front check in desk, a few feet away from front desk employees.But, this place is proof that one gets what they pay for and that whomever operates this property doesn’t care one iota about investing $$ for improvements.