Summit Hotel at Big Sky Resort, Big Sky

Does not meet expectations.

Disliked: The Summit Hotel offers very limited breakfast options, with only one dining area available. Unfortunately, this often results in long wait times to be seated, followed by extended delays in receiving your order. This can be particularly inconvenient for families with children attending ski school in the mornings, as it disrupts their schedule and adds unnecessary stress to their day.In addition to the breakfast issue, we encountered a serious problem with the noisy heating/air return system in our room, which significantly interfered with our ability to sleep. I reported the issue to the hotel staff in the middle of our first night, expecting that, as with most hotels, the problem would be addressed promptly the following morning. Unfortunately, no action was taken.I had to call the front desk multiple times throughout the day, and each time I was told the manager would be notified. Despite these assurances, there was still no follow-up or resolution. Eventually, out of frustration, I went to the front desk in person to speak with the manager, only to find out that he had not been informed of the issue despite my repeated calls.When I explained to the manager how disruptive the noise was — preventing us from getting any sleep — and requested either a repair or a room change, I was shocked by his response. He said he would send the repair staff to check the system, but if they couldn't fix it, there was nothing more he could do, and changing our room was not an option. This lack of concern and flexibility was both surprising and disappointing, especially given the severity of the issue.

Superb

Luxury family fun

Liked: The hotel was super nice and had getting we needed.
Disliked: Apre ski and no fees attached to activities.

Overpriced but great ski access

Liked: Great location for ski access
Disliked: Bed was uncomfortable and it wasn't very clear that it was just a pull-down bed. Staff were friendly but SO thirsty for tips and they had zero clue what they were doing this early. most of them had just started a week ago, so I will cut some slack there - but it's so uncomfortable to have staff expect tips for EVERYTHING, even stuff I didn't ask for

Passable

Liked: Great location.
Disliked: A lot of parts of this hotel were underwhelming and felt expensive for the level of service. Unreasonably long waits at the valet, they misplaced my skis and didn’t know where they were, they messed up my order in the restaurant, long waits when checking in, etc. Also its crazy to me they expect you to use the public resort WiFi which is very weak at the hotel (don’t have their own WiFi network).