Disappointing

Liked: Clean, nice wooden floor for dog, and convenient location!
Disliked: We recently stayed at this hotel for the second time and were disappointed by the inconsistent communication regarding late checkout charges.In the morning, I called the front desk to inquire about extending our checkout to 4 PM so that our dog could stay in the room while we were out, as it was too cold for her to wait in the car. The staff member I spoke with checked with someone else and confirmed that the extra charge would be $89+tax.However, when we returned to the front desk at noon to pay for the extension, a different staff member informed us that, according to hotel policy, the half-day rate only applied until 2 PM, and a 4 PM checkout would be charged as a full day.This miscommunication was frustrating and could have been avoided with clearer internal coordination. Given that this was our second stay, we expected a smoother experience. We hope the hotel improves its communication among staff to prevent similar confusion for future guests.

Superb

Good

Very good

Very good

Pleasant

Very good

Very good

Exceptional

Liked: Comfortable beds, clean hotel