Exceptional

I enjoy staying here for...

Liked: All of the staff are very helpful and have a great attitude. The location is great, and the place is welcoming, clean and cozy.

This is an excellent place...

Liked: Great location, awesome friendly staff, clean.

It was a positive experience.

Liked: Friendly, and accommodating staff. Room was clean. Breakfast was very nice.

Chris was shining star. We...

Liked: Breakfast was hot and delicious. Would have liked more black tea variety.
Disliked: We stayed 2 different times a week apart. Both times we had difficulty with coding our keys to work. The toilet seats in both rooms we had (228) and (356) the seat was loose. The position of the toilet paper was difficult to reach.

Pleasant

Liked: I always stay here and usually have a great stay, it’s a beautiful atmosphere.
Disliked: No hot water so none of us could shower and the fire alarm went off in the middle of the night and woke everyone up even though it was a false alarm

Exceptional

NO HOT WATER, OVERRUN BY...

Liked: I like that I had a big bathtub in the room, and I was on the 1st floor. I like the staff who tried to help and were professional thru my issues
Disliked: NO HOT WATER. The water temp was cool, letting it run for 1 hr, and it never got warm to even shower. We ran the sink, the shower, and even the "hot tub" in r room, and none of them got warm enough for us to enjoy. Staff gave us another room, but the water temp was still too cool to wash my body. We ended up keeping r room and suffered thru a cold shower that evening, and the next day, we didn't even bother. Too many damn kids in the pool and hot tub, so we couldn't enjoy it. Kids had to leave at 10, maybe they need to push that back to 8 or 830pm so adults can enjoy it. Staff was to give us a discount because they couldn't accommodate us, my bill did NOT reflect that, and I will be calling again since no one answered my 3x calling today!

Great hotel, friendly staff.

Liked: Comfortable room. Great staff. Had an issue with my room, staff was apologetic and corrected it very quickly without questions or making me feel I was putting her out in any way.
Disliked: Fire alarm went off , fire truck showed up and nobody knew what was going on. Didn’t know if I should leave (I did) or what. A bit nervous about the situation. Too much chlorine in pool area. Could only stay a few minutes before eyes were burning. Notice sever other having the same issues.