Excellent stay. Would recommend!

Liked: We stayed in the willows while the inn was under construction and our studio was very nice. We loved having the kitchen.

Pleasant

Disliked: The reservation stated it had a balcony and a fireplace. Neither one of those were part of the room. Also the room was a condo and it wasn't stated.

Very good

Liked: Nice location, but did’t like off site parking
Disliked: Overpriced, poor parking situation

Overall, I had a very...

Liked: It was a beautiful property with amazing morning coffee and a lovely view. Check in was friendly and seamless.
Disliked: Bed was a 7 out of 10 in comfort

Great value and location

Liked: We got 2 days notice that the restaurant was under construction. Hmmm

We hope to come back...

Liked: There was a young man working in a fancy bar/restaurant at the top of the stairs by the Treetop? place. He went above and beyond to be able to give us direction. He was the ONLY employee that I felt gave the kind of customer service you would want representing your establishment.
Disliked: We felt confused by many of the directions we were given. Even though we were handed a map, the first clerk seemed rushed to explain things to us. The second clerk was a little better in his customer service. However, neither of them had important info. regarding how many places were closed. The guys at the top of the gondola at the Mall really needed more understanding of what was available up there and where it was. I felt as though we were interrupting by asking questions. Overall, we were disappointed with the customer service.

Modest outdated hotel, clean and...

Liked: Pool and Spa area were very nice.
Disliked: Room and hotel are out dated. Hotel has notifications that major renovations will be underway soon. It is a great building and location, but it does need a refresh.

Very good

Liked: Great pool and hot tub!
Disliked: The parking lot is quite busy and far.

Pleasant