A VERY comfortable hotel in...

Liked: The location is ideal, in a safe and quiet part of the city. The staff were exceptional, especially the staff in the bar who looked after us incredibly well and made our New Years Eve celebrations very memorable, I can't praise them enough. Hotel is situated right next to Berlin main train station so you have access to above ground and underground metro trains literally on your doorstep. Within a 10 minute walk is the Bundestag and Brandenburg Gate, really handy if you want a quick walk over there at night when the crowds are all gone and you can get great photos.

Nice hotel with negligent reception...

Contemporary, clean, stylish hotel, a...

Liked: Modern, clean, nicely appointed rooms. Expansive breakfast.
Disliked: Only complaint was that in my room I could hear an occasional odd noise, like the toilet in a neighboring room flushing.

Exceptional

Liked: It was really close to the train station
Disliked: A bit far (walking distance) from the places that you'd usually visit in Berlin but not that far to be worth it spending in trains

Only had 1 night, arrived...

Liked: Great location to the train station

Exceptional

Good

Good location, clean, big rooms,...

Liked: Location right next to the Berlin HbF, so honestly, reaching anywhere in Berlin was under 20-25 mins. The hotel is big, clean and rooms are aesthetically pleasing and super spacious. The breakfast buffet was good.
Disliked: The hospitality of the hotel staff was very subpar. For example, the person making omelettes at the breakfast bar clearly did not like his job, was super fussy and aggressive, that too over making omelettes!! Most of the staff seemed least bothered to help you or aid you in anyway which is weird given that you expect good service from a "5 star" hotel. Only people who were actually nice on the whole staffing team would be the one in the conciergerie. Rest of the team, not even close to 5 star service level.

Exceptional