Steigenberger Esplanade Jena, Jena

Superb

Liked: Location and the ambience was top

Exceptional

Great Service

Liked: First time back since the name change from Steigenberger to Dorint and most things are still the same including the great service and breakfast. After checking into my room there was a strong odour of wet carpet which didn't go away because the AC in the room was not working. However the young lady at reception quickly booked me into another room which I found much more comfortable and did not have that strong odour. I much preferred the new room I was given which was more spacious. She also gave me the bar vouchers the previous receptionist forgot to give to me, and quickly sorted out a payment discrepancy after the previous receptionist who checked me in mixed up the numbers and charged me about €60 more than my booking. She realised his mistake and quickly rectified it. She was really helpful and friendly and made my stay more enjoyable despite the issues I faced. I definitely applaud her for a great job. I still don't understand why those errors were made by the first receptionist but payment details is something that should be carefully considered because if I had decided to pay during check out and the same mistake was made, it might have made getting the refund more complicated after I had left. However I am very grateful for the quick solution of the young lady at the reception and her helpfulness throughout my stay. Hence my high score.
Disliked: I like how the bathtubs have been changed to showers however these showers need a door, because the drain is strangely placed making it easy for the bathroom to get wet when taking a shower. The pillows are also too flat and made it difficult to sleep with one. Hence I had to use 2 to feel comfortable. The pillows should be changed for newer ones that don't deflate immediately you place your head on them.