Superb

Disappointing - From the pictures...

Liked: Breakfast was ok, the room size is great. Furniture is outdated even though most things look old and worn out. Definitely not worth the high pricepoint besides the great location and ease of access to the Airport which many other hotels have for even a minor price for better facilities though. The hostess at the reception at welcome was very nice and helpful.
Disliked: I reserved this hotel for my mother, who does not speak English. I submitted several requests for assistance with transportation and information on how to get into town, but the hotel never replied.I called multiple times for assistance, and each time I spoke to a very rude staff member who clearly lacked interpersonal skills and guest relations experience. When I explained that my mother needed transportation from the airport, she informed me that the only option was for me to call on the same day of her arrival to reserve transport. As I am not in the same country, this was not a feasible solution.This staff member neither offered alternative solutions nor demonstrated any willingness to help. It is baffling why someone who does not enjoy working in guest relations would remain in such a role.On another occasion, I called again to gather more information about my mother’s stay, only to encounter the same rude treatment from the same staff member. This level of customer service is unacceptable. Even if this hotel were the Ritz, I would not be willing to pay for interactions with staff who demonstrate such poor interpersonal skills.Additionally, during checkout, I encountered another unhelpful staff member who appeared disinterested in assisting guests. Overall, this experience was very disappointing, and it raises concerns about the hiring standards of your team.

We will definitely stay again....

Liked: Not really a breakfast person but it seemed pretty organized and lots of variety.
Disliked: I don’t like paying for parking.

Superb

I recommend the hotel to...

Liked: Close to the airport and within a walking distance to the car rental center. A very good breakfast! Comfortable beds and enough space in the rooms. Everything was clean. Nice pool and outdoor area.

Great hotel stay during first...

Liked: I enjoyed the customer service from arriving at the airport to calling the hotel, there was a shuttle scheduled. It was late because of traffic, but I was very understanding as I saw the line of cars at the airport. I was able to check in early as my room was ready. The bed was very comfortable and everything was clean! It felt like I was in a studio apartment. The breakfast was a nice treat to look forward to. The hotel is a about a 4 -5 minute walk from the train. You can take the train into town or bus. I would stay here again, but my next trip to Miami would be closer to the beach to have that experience. Oh, and a special shout out to the hotel staff and manager for their excellent customer service and attentiveness even though it was busy during the check in time, you were able to answer my question without feeling rushed. Thank you!!
Disliked: None.

Superb

Good

Exceptional