Staybridge Suites Grand Rapids-Kentwood, Kentwood

Very nice hotel; very comfortable beds; very roomy; walking distance to the Orbit Room. Would definitely stay there again.

Liked: Very clean and friendly staff.
Disliked: N/A

We would stay there again.

Liked: Everything else was great. Close to The Orbit Room, Founders Brewery and restaurants.
Disliked: We could not make the room dark enough because they only had sheer curtains that would close. The lights from the parking lot made it light in our room.

Unexpected Murder mystery scene

Liked: Nothing
Disliked: MURDER SCENE! Bloody mattresses, sheets smelled of dog and Cologne, sink leaked into floor, c** stained chairs, should floors, no remotes, coffee filters, tp was even like sand paper for a $300 room. Jamar was everywhere unprofessional, walked away when we were talking, removed his name badge so we couldn't see it, and told us to leave because he would be okay with sleeping in body mattresses. In to of that, he attempted to kick my husband on oxygen out and kids at 3am. Worst experience of my life when I should've been worrying about mourning a family member. Slept for two hours on foot stools because there was no where else to sleep or go.

i would book here again

Liked: good breakfast
Disliked: all good

Pleasant

Disliked: The room was very dark, and generally things were either old or looking poor, like bad paint lines and drips on the floor. I'm not trying to nitpick, but this was a date night! The bathtub was a standard contractor grade bath as well. I downgraded from a king suite to a queen, to get the tub. It sucked. In addition, I initially booked through booking so my rate was much higher, I was less than pleased.

Bad

Disliked: It was bugs in my room and i was forced to stay or i would lose my money.

Exceptional

Good

Very good

Liked: Spacious, well laid out rooms. Kitchenette. Comfortable king bed.
Disliked: BBQ did not have propane. The jets in the hot tub in the pool area were not working.

Bad

Liked: It was a farce. I get there and they tell me my reservation was cancelled but yet I got charged $229.00 on my CC I don't recommend to my friends to stay here. The manager said I should have been contacted by email. No I was not. I came from out of town 3 hrs away. Due to construction. Never again. I'm still fighting for my money. Total scam.
Disliked: The service