Was decent for one night...

Liked: Had a free breakfast buffet
Disliked: Business center computers did not work. The jacuzzi was broke. The thick curtains did not close all the way and I was on the 1st floor. There were hairs in my bed In the sheets & under the comforter.

Lovely hotel and love NOVI

Liked: Nice - lovely facility and staff super friendly
Disliked: Wish they charged for full stay when I arrived vs doing it in pieces.

As expected from Staybridge

Liked: I always enjoy staying at Staybridge, and the Novi location met my expectations. The staff was exceptionally friendly, especially the lady in the breakfast area (I regret not remembering her name).
Disliked: All good

Exceptional

Liked: The breakfast was nice the rooms are getting updated very nice.
Disliked: The hot tub was very chemically smelling. But nice and hot!!

Superb

NEVER AGAIN!

Disliked: When we were getting ready for bed, my children found bugs in the mattress. I spoke to the manager who told me “they weren’t bed bugs, they are the bugs they get in the summer so I can’t give you back your money. You can leave but you’re responsible for paying”. After going back and forth with her, she got upset because I wasn’t backing down about paying for the room, she called the police and has since double charged my card I had on file. I’m currently working with my bank to get this resolved. TERRIBLE customer service from the manager, Amber. TERRIBLE level of cleanliness.

Cozy and comfortable.

Liked: Nice clean and spacious rooms. The beds are soComfy!

Amazing Staff

Liked: Everything was great! The location was nice and the surrounding area was very quiet. The beds were comfortable, the room and hotel were clean and very well taken care of, and breakfast was delicious! The hotel was under construction but that didn't bother us at all.My son and I were there for 10 days with many others for Junior Gold, which is a huge National Youth Bowling Tournament that happens once a year.I want to give a huge shout-out to the amazing staff! We were just about to leave for his first day of qualifying which was in Sterling Heights (35 min away) and had just finished loading my son's bowling equipment in the car, when I locked my keys in the trunk. I panicked and ran to the front desk for help. It was a horrible feeling because if my son missed this particular day, we would've had to leave and go back to Virginia. Jerry happened to be working that shift and was able to help me. He made some calls for me and gave me helpful suggestions. Long story short, I was able to get my keys out and we made it to the center with 10 minutes to spare before the tournament started!At one point I was running down the hallway and I apologize if I bumped into anyone!The young lady LaLa was very helpful in answering all my questions when we first checked in as well. I would definitely recommend this Staybridge and would stay here again. Thank you!

Bad