Staybridge Suites Detroit-Novi Guest Reviews
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2.5 miles from Novi centre |
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Leisha Sat, 28 December 2024
It was a nice stay,...
Liked: There was a good variety for breakfast. They even had an omelet bar. The rooms were nice with lots of room. I wish the pool was open later in the day so we could have used it.
Disliked: Earlier check in would have been nice and later pool hours.
Tigereyez0818 Thu, 19 December 2024
Exceptional
Penny Sun, 15 December 2024
WASN'T TOLD ABOUT CONSTRUCTION NOISES
Liked: Convenient location
Disliked: Getting woke up at 7 because of the construction. ALL THE STAFF could have said something before checking in.. Hopefully, with the renovation, it will be nice again .
Verna Thu, 5 December 2024
Superb
Courtney Sat, 19 October 2024
Was decent for one night...
Liked: Had a free breakfast buffet
Disliked: Business center computers did not work. The jacuzzi was broke. The thick curtains did not close all the way and I was on the 1st floor. There were hairs in my bed In the sheets & under the comforter.
Amy Mon, 14 October 2024
Lovely hotel and love NOVI
Liked: Nice - lovely facility and staff super friendly
Disliked: Wish they charged for full stay when I arrived vs doing it in pieces.
Robert Wed, 9 October 2024
As expected from Staybridge
Liked: I always enjoy staying at Staybridge, and the Novi location met my expectations. The staff was exceptionally friendly, especially the lady in the breakfast area (I regret not remembering her name).
Disliked: All good
Patty Wed, 9 October 2024
Exceptional
Liked: The breakfast was nice the rooms are getting updated very nice.
Disliked: The hot tub was very chemically smelling. But nice and hot!!
Patricia Thu, 3 October 2024
Superb
Sierra Sat, 14 September 2024
NEVER AGAIN!
Disliked: When we were getting ready for bed, my children found bugs in the mattress. I spoke to the manager who told me “they weren’t bed bugs, they are the bugs they get in the summer so I can’t give you back your money. You can leave but you’re responsible for paying”. After going back and forth with her, she got upset because I wasn’t backing down about paying for the room, she called the police and has since double charged my card I had on file. I’m currently working with my bank to get this resolved. TERRIBLE customer service from the manager, Amber. TERRIBLE level of cleanliness.