Staybridge Suites Cleveland Mayfield Heights Beachwood Guest Reviews
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1.0 miles from Mayfield Heights centre |
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Mary Mon, 7 April 2025
If you have another option,...
Liked: They had fresh fruit as a breakfast option. There was also plenty of parking spaces for everyone.
Disliked: When I arrived I had to wait almost 20 minutes to check in because there was no one at the desk and when someone arrived (the sales manager), she didn't know how to check me in and needed to find the desk person. I also had some very questionable stains on the carpet and furniture in the living room. The breakfast was very sub-par for a hotel breakfast. The weather stripping and soundproofing on the doors was also missing so I was able to hear the person across the hall's phone conversation and the action movie they were watching one night.
John Sun, 6 April 2025
Exceptional
Liked: Clean, great front desk
Disliked: N/a
Lakisha Mon, 24 March 2025
Very good
Payton Mon, 24 March 2025
Poor
Disliked: The rooms were not comfortable it looked unclean
Kenna Mon, 24 March 2025
Awful customer service
Liked: Booked a two double bed room on Booking.com.. establishment rudely told me that my reservation confirmation is not what booking.com sent to them and if I wanted the room I booked it would cost me $50 more per night. The front desk employee was not at all about helping resolve the problem, she pulled the bait and switch which I have never experienced with booking.com… a phone call to booking.com indicated that the hotel refused to honor the reservation I made
Disliked: Everything
Nathan Sun, 23 March 2025
Exceptional
Jenyffer Sun, 23 March 2025
Pleasant
Jennifer Mon, 10 March 2025
Superb
Liked: Beautiful suite, lots space. 2 separate bathrooms and nice kitchen.
Disliked: In room ice maker was broken, no other ice option.
Lachannen Sun, 9 March 2025
Exceptional
Abrienna Thu, 6 March 2025
Exceptional