Great location for Playhouse events and proximity to the city centre, shopping and dining.

Liked: Everything you could have wanted for a night's stay; very helpful and accommodating staff; fab bar and restaurant.
Disliked: None at all.

We really enjoyed our stay. The breakfast was amazing; everything clean and staff friendly.

Good

Home from home

Liked: Always a pleasant. Staff are friendly and the hotel is like a home from home. Very comfortable. In a good position and can easily get to where we neef to be by either walking or taxi.
Disliked: NA

Exceptional

Disappointing

Liked: Good location, easy check-in and good communication leading up to the stay. Bed was very comfy and room was warm. Warm welcome on arrival. Good selection of hot drinks in the room.
Disliked: Room was in need of maintenance - cracks in the wall, chipped paint, and curtain rail detached from wall. Coffee machine didn't work. Breakfast... absolute rip off. Hot food lukewarm (what was available as half of the trays were empty) cold selection was minimal and told they had run out and that it would "take ages to bake more" (note, breakfast started at 7am and this was at 8am). Tried to charge twice for breakfast but begrudged paying for it once. Finally, wasn't asked how our stay was on check out... something that always makes or breaks it for me.

St James Hotel

Liked: We paid for a upgrade, which was fantastic valve for money.The room was very spacious, bathroom & slipper lovely touch.Breakfast couldn't fault.Hot, plenty of choice Staff friendly.
Disliked: The hotel was beautiful, but attention to detail needs to be improved.The lift inside was stunning, but the floor and the entrance needed a good clean.The restaurant we had food in, on the first night need a good hoover I came down the stairs and when I got to the ground floor, it had no flooring. Very poor, considering customer like using the stairs. Just little attention to detail.Our room was beautiful, but it had a small table in the room, which was tatty.Let the room down.Also the bathroom, the top of the tap was missing.Lastly no usb sockets.

Superb

Nice all round

Liked: Great sized room, large bed and superb location within walking distance of every thing wanted to see. NCP car park next door very convenient for city center hotel.
Disliked: Breakfast availability of hot food - front of house need to support the chefs if they are on their own. Leave them to cook and one of front of house check what needs refilling and serving it. Make sure you're sat nav is up to date if driving in.

Excellent value for money and...

Liked: Great location, nice sized room and a lovely breakfast

Very good

Liked: Well located, helpful staff, comfortable bed.
Disliked: Shower tired but worked. Room could have been warmer. Dull lighting ,no pictures on walls.The hotel is 'well used' .this was a De luxe room.Quite expensive.