Very good

Ok but probably not worth...

Liked: Friendly staff
Disliked: Could be cleaner in the rooms and looks a bit dated. Also had to pay for a latte after already paying for breakfast at £16 assume a latte would be included…

Passable

Exceptional

Liked: Great location for theatre right in Town. Bonus - carparking £10 for 24 hours.
Disliked: Everything was great, no complaints.

It was a beautiful hotel...

Liked: Lovely location and fantastic staff.
Disliked: Was a bit tired in areas. The bedside cabinet hadn’t been wiped when we checked into our room. We stayed for 2 nights and our tea and coffee were not replenished on the second day.

A good stay spoiled by...

Liked: 1. Outstanding architectural building.2. Excellent location in town centre with all amenities a short walk away.3. Superb welcome from Reception Team (Tom) - their customer service was excellent throughout the stay.
Disliked: 1. Cleaning Team - cleanliness and attention to detail very poor indeed. Toilet/Shower unit desperately needed a proper clean including new mastic/new grouting/shower head - toilet pan badly stained.2. Top of bed headboard was covered in a layer of dust as was most of the furniture/architraves/fire surround and grate.3. Supervisory inspection required to maintain higher standards of cleanliness all round!!!

For a one night stay...

Liked: Location was perfect for the city centre, reception staff were friendly and helpful. Bed was comfy and clean and we slept well.
Disliked: Bathroom was a little tired and we found half used open shower gel in the shower which made us question if it had been cleaned.

Exceptional

Superb