As I drove up to Springhills Suites I was greeted with professional courteous and politeness. The lobby was very nice, very roomy and enjoyed the morning coffee and the continental breakfast. When the time comes for me to visit San Antonio again I will come back to this hotel.

Liked: It was nice and convenient; the staff was very courteous and polite; they went out of their way to help me find places to go since I was out of town. They took time to print me out a sheet to give me directions to where I wanted to go.
Disliked: I didn't experience anything bad in that one night stay.

For what I paid ($450 for 2 nights), I expected a more comfortable stay. Maybe it is too close to Sea World, as it reminded me of an off-property Disneyland hotel on Kid's Weekend. The desk was totally unresponsive. The TV acted up and wouldn't operate correctly with the remote. I had to keep resetting the TV. Being an LC TV, I realize they are junky. I almost think the floor above me was plywood and not lightweight concrete because of the noise. I am coming back to San Antonio in a month, and you can bet I'll stay somewhere else. Just about the time you leave the hotel for an appointment, they close the intersection putting you on IH 410 and you have to use back streets and a GPS to guide you to your destination. The Continental Breakfast was supposed to be good. Now put 30 kids in there and see what happens. Eggs all over the floor, loud, and the coffee server is empty.

Liked: The room appointments were nice.
Disliked: 1. Internet slow as dial-up. VERY slow! 2. Phone didn't work the entire time I was there - I told the desk and they ignored it. 3. TV kept going on the blink. Called front desk and they sent someone up. You couldn't turn it off by the remote. I had to unplug it. 4. Construction outside made it hard to get in and out. 5. You could hear kids stomping all over the floor above you. I was on the 3rd floor. 6. Hotel was packed with preschoolers. Screaming, crying, running all over the place. 7. So many kids that they ruined the breakfast array.

Superb

Liked: Location, super clean, absolutely very good service.
Disliked: The bed (mattress)

Good

Liked: Staff and cleanliness.
Disliked: Cold breakfast

Exceptional

Superb

Liked: The room was very Clear.
Disliked: The breakfast line was long. They did not have enough breakfast, guest were complaining. I paid extra for the breakfast and it was crazy. They need another waffle maker!

Good

Liked: Friendly staff, clean rom
Disliked: Noise from high way and other rooms were high

Overall, great experience.

Liked: The cleanliness of the room. Also, room was spacious and beds were comfortable. Convenient location.
Disliked: Nothing to add.

Superb

Disliked: Charging $10 for parking.

Staff was super awesome, room...

Liked: The breakfast was delicious, the staff was super friendly, and the location was great.
Disliked: The room wasn't the cleanest, there were holes in the wall, the light switch was broken and looked like it was burnt, the fridge and coffee maker didn't work

not the best

Liked: the location
Disliked: the place was still dirty. we had to switch rooms bc the first restroom toilet did not flush. there was mold on the ceilings of restroom. flooring had grout missing.