As I drove up to Springhills Suites I was greeted with professional courteous and politeness. The lobby was very nice, very roomy and enjoyed the morning coffee and the continental breakfast. When the time comes for me to visit San Antonio again I will come back to this hotel.

Liked: It was nice and convenient; the staff was very courteous and polite; they went out of their way to help me find places to go since I was out of town. They took time to print me out a sheet to give me directions to where I wanted to go.
Disliked: I didn't experience anything bad in that one night stay.

For what I paid ($450 for 2 nights), I expected a more comfortable stay. Maybe it is too close to Sea World, as it reminded me of an off-property Disneyland hotel on Kid's Weekend. The desk was totally unresponsive. The TV acted up and wouldn't operate correctly with the remote. I had to keep resetting the TV. Being an LC TV, I realize they are junky. I almost think the floor above me was plywood and not lightweight concrete because of the noise. I am coming back to San Antonio in a month, and you can bet I'll stay somewhere else. Just about the time you leave the hotel for an appointment, they close the intersection putting you on IH 410 and you have to use back streets and a GPS to guide you to your destination. The Continental Breakfast was supposed to be good. Now put 30 kids in there and see what happens. Eggs all over the floor, loud, and the coffee server is empty.

Liked: The room appointments were nice.
Disliked: 1. Internet slow as dial-up. VERY slow! 2. Phone didn't work the entire time I was there - I told the desk and they ignored it. 3. TV kept going on the blink. Called front desk and they sent someone up. You couldn't turn it off by the remote. I had to unplug it. 4. Construction outside made it hard to get in and out. 5. You could hear kids stomping all over the floor above you. I was on the 3rd floor. 6. Hotel was packed with preschoolers. Screaming, crying, running all over the place. 7. So many kids that they ruined the breakfast array.

Exceptional

Good location and excellent service

Liked: Excellent location
Disliked: Missing a safety box

We had a fantastic stay,...

Liked: The staff was so friendly and accommodating! I called the day prior about checking in early and making sure they had enough cribs. The lady was so kind and told me to call back when I landed in SAT and she would make sure. I called back the next day once I landed and she reassured me I could check in early and the pack n play was already set up in my room. The staff made traveling with a 3 month old super easy!! I will be staying here again! The breakfast spread was delicious!
Disliked: I didn’t dislike this but wish I would have known, house keeping cannot make the bed/change out the sheets if your personal items are on the bed. I had my boppy pillow and daughter’s blanket on the bed when we had left for the day. Not a complaint but something I didn’t know!

Exceptional

Liked: Everything

My got to place to...

Liked: Staff was very friendly. Breakfast was great and the room was clean and comfortable.
Disliked: Nothing

Very good

Great location to base, good...

Liked: Great location to JBSA Lackland
Disliked: Old shower and bathroom sinks. Only had 3 towels for 5 people and could not get more towels without exchanging 2 dirty ones.

Pleasant

Liked: Breakfast fruit was old
Disliked: Pool was not working x and a lot of hidden charges

Perfect

Liked: Everything the space the cleanliness,the customer service and although the pool was under maintenance and the ice machines were out of order they went out of their way to make sure we were okay and doing well..
Disliked: No ice machines & the pool was under maintenance wish they would’ve made that known to us beforehand