Exceptional

Exceptional

Overall my start was great,...

Liked: I loved-the friendliness of the staff and the location to Riverwalk, Easy quick walk. Also the breakfast was good. Always a plus!
Disliked: The main thing I disliked the most was the $35 a day parking which is ridiculous and that alone is why I want book here again. The area is not bad bad however there are homeless people walking around every where and the only other option to park is on the side of the road at a meters (if you can find one available) which you don’t wanna do due to the homeless. I feel like they are taking advantage of that. Also we had 2 roaches in our room. So we made sure to shake everything before we left so we didn’t take any back home.

Superb

My visit to San Antonio...

Liked: The location in regards to the Riverwalk was awesome. The staff was very pleasant. Everyone greeted me. The evening bartender Alex was very friendly. He gave great recommendations for sites and restaurants. He was a very helpful Ambassador for Springhill Suites. I will book my next visit in that hotel because of the warm, friendly service from everyone.
Disliked: I couldn't stay longer.

Exceptional

Wonderful front desk staff and...

Liked: The property was very nice. Rooms were clean. Breakfast was very good and well staffed.
Disliked: The pool was dirty. There was bird poo and feathers in the pool from early in the morning until it closed. I know they have birds in the area, but someone should skim the large amount of feathers regularly knowing that they have a bird issue. Some of the seats were covered in bird poo even after they “cleaned” the pool, they would do well to put a cover over the one area where the majority of the issue is coming from. Also, they never cleaned our room even though we were there Sunday through Wednesday. They showed up one day early and we asked for them to come back in a few minutes and nobody ever showed up. I had to go to the desk to get towels twice.

Very poor

Not worth the price. Two...

Liked: The room was enough space.
Disliked: Valet is 35$ a night!!! The hotel takes out a huge deposit and pending charges have not fallen off my account.