SpringHill Suites by Marriott Phoenix North Guest Reviews
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8.9 miles from Phoenix centre |
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Grist Wed, 13 November 2024
Fair but not great
Liked: The price was fair
Disliked: The "snacks" near the front were half out and barely any drinks for purchase. The room was just ok. There was a dirty bar of soap in the shower, the shower gel was empty, not enough toilet paper, the housekeeping went in even though we said we didn't need it. It was nice for restock of towels but they didn't refill the toilet paper or the empty shower gel bottle on the counter and they didn't make the beds. If they went in to "turn down" the eoom why didn't they do ALL the turn down services and not just drop off towels? Also the end table was messed up too when we got back and that was not our doing
Eric Tue, 12 November 2024
Awful
Liked: Nothing
Disliked: Breakfast minimal at best. Ran out of plates 2 days out of the 4 that we were there. Tv didn’t work properly. Told front desk twice. No action taken either time. Requested maid service everyday at check in received it once in 4 days. Stay anywhere else!
Jayme Mon, 28 October 2024
This will be my go...
Liked: The hospitality from staff and the good breakfast that was served
Disliked: N/A
Rosemarie Sun, 27 October 2024
Superb
Liked: Most of the staff was awesome...lots of smiles, very accomodating, they cared about our comfort...Room was very clean, bed was comfortable. The in-room phone didn't work and the wifi was not available, but a very pleasant young man was promptly sent to our room and did all that he could to remedy the issues..
Disliked: Was very disappointed with breakfast and the staff member who was in charge of it...eggs were cold, dry and hard, one day no OJ, next day no yogurt, no plates, and both days there was no coffee at 630 when bkfst was supposed to be served..that was a huge turn-off...we won't stay there again...it's unfortunate that one person's bad attitude can ruin things for everyone else..u should replace her with someone who cares...
John Fri, 18 October 2024
Passable
Liked: Location was very convenient to most everything we needed for our purpose out in the immediate area.
Disliked: AC would shut off on us for an extended time in the middle of the night & would not turn back on, therefore leaving you sleeping in heat & very uncomfortable. Housekeeping was not available unless you request this however this is not disclosed to you at the time of check in. Front desk receptionist will not assist with accommodations for cleaning your room later in the day as their cleaning staff is gone so your left with your room as is.
Robert Mon, 7 October 2024
Excellent
Liked: Quiet, comfortable and no issues
Disliked: Breakfast at 7 was too late for me on Saturday
Diane Sat, 14 September 2024
i would not stay there...
Liked: the location was good and felt safe.
Disliked: room had a stale smell when you walked in. Beds were very uncomfortable and pillows gave me a headaches . air conditioner was very loud and not cool enough . Fire alarm went off at 5 am for about 10-15 minutes because somebody was smoking in their room.
Reginald Fri, 6 September 2024
Pleasant
Disliked: That the clean in the bathroom smelled the whole time I was there and they had no maintenance guy on site.
Ruby Tue, 3 September 2024
Exceptional
Mayra Mon, 2 September 2024
Good