SpringHill Suites by Marriott New York Manhattan Chelsea, New York City

Nice stay

Liked: The stuff was kind and helpful. The most amazing thing was the view from the room. We stayed at floor no 30. The fact that there was always free coffee at the reception and free water and ice 24 hours was something that we really liked. Also you could take with you food from the breakfast! The hotel is situated right next to the metro station, which is very convinient. If you like walking around, it's also in walking distance from Times Square and Fifth Avenue. There are a lot of bars and restaurants all around.
Disliked: The first day they did not clean the room but after we called at the reception they sent someone and we did not have the same problem again. Sometimes you have to wait a few minutes at the breakfast room because it is very crowded.

Very good

Brilliant staff, great location. Would...

Liked: Staff were really friendly and helpful.

Was perfect

Liked: Good
Disliked: Nothing

Superb

Nice, clean room and good...

Liked: The property is very clean and in a great location. You can walk to Times Square or take a train.
Disliked: There is no lobby area where you can work while waiting to check in or after check out

Good

Liked: Totally amazing view from our higher floor room. Room was very clean and bed was comfy though pillows could be much better. Location was perfect.
Disliked: Especially in the morning the elevators were so busy it sometimes took 5 minutes to actually get one. Very often the elevators were so overcrowded it triggered a warning message about elevator being full.Breakfast was so horrible it would be better if there was none. Despite being included, we didn't go there.Space was also a problem - the room would be absolutely perfect for just one person but being two, we really struggled and with two suitcases, we could barely fit the room which was sadly occupied by giant armchair which was not needed at all. Toilet door was broken and kept opening.

Very good

Liked: Good location

Avoid avoid avoid, not worth...

Liked: Location was goodDisabled room even though not needed was spacious
Disliked: - lifts controls were overwritten not to stop in downwards direction!!! My wife with diabetes and low blood sugar levels before breakfast gave us quite a scare when lift was not coming up for 40 mins! - room was not ready 3h after being 1h early, was allocated to DDA room which was fine, but tells the story how poorly prepared hotel is for guests.- Reception was not suitable for over 40 storeys high hotel, everyone was cramped up in the lobby and hotel staff was not keeping up with people flow. Same restaurant, long queues to get a table at any time of the day for breakfast (we were there at 7,8,9 o clock, no difference).- we were checking out 5am and the guy at the reception had no clue what is going on around here after we needed to wake him up.- doors were poorly soundproofed and all sounds from the corridor were like someone was smacking doors next to your ear.