Exceptional

DO NOT STAY HERE! Actively...

Liked: Nothing.
Disliked: DO NOT STAY HERE! I had a very unpleasant stay at this hotel, and the staff were nothing but rude, dismissive, and defensive when alerted of issues. I stayed here for Murray State homecoming and paid over triple what you would normally pay, due to event surge pricing.I was placed in a room on the first floor that was definitely not worth the $300 spent on it. It was very dark, half of the lights didn’t work, and the faucet only ran very hot water.I am non-confrontational and would typically overlook that, but then they hosted a party in their lobby and conference rooms against to my room. The DJ was playing extremely loud music and at 11:30 when I couldn’t sleep, I called the front desk. They claimed they “couldn’t do anything” about the party (they called it that), even though they were hosting the group. When asked when it would stop they said “I don’t know, 1 AM?”. I didn’t sleep even though I paid just as much, if not more, as everyone else.When I politely brought this up with the staff at checkout, they snapped back with “well, it’s homecoming” and when I said I paid a lot of money and couldn’t sleep she said “everyone else did too.” When I said that wasn’t acceptable especially when the party was not disclosed to guests upon booking, she just said “we couldn’t have moved you anyways. we’ll just take this as a learning experience to tell people about the party.”There was absolutely NO effort to make things right, nor accountability. My family has had similar issues with this hotel before and their abhorrent service.We will never be staying here again. If you’re considering staying here, I recommend choosing literally anywhere else.

Would definitely stay again, and...

Liked: Breakfast had something for everyone. Convenient location, and could walk to several non-fast food restaurants if we wanted. Room temp remained as we'd set it, something that happens in few hotels I've stayed at. Staff was very helpful when Iforgot my toothbrush, providing me with one. And they had a very complete section of travel items, and snacks, drinks and foods that I could heat up in the microwave. The little room refrigerator did not freeze my food, as often happens. So that was nice.
Disliked: Road noise.

Exceptional

Exceptional

Good

Liked: Cleanliness and location.
Disliked: The television and room phone did not work.

Exceptional

Exceptional

Bad