Good

Disliked: Hello! We just stayed the night at this location November 2nd-3rd. Upon arrival we were checking out the room and noticed the toilet paper rolls were not brand new and definitely older rolls. Another issue regarding the bathroom was the toilet itself was very unstable to the ground and made a loud noise when you sat down, that definitely needs to be fixed. We were in room 318. Room was rather humid most of the time but luckily cooled off during the night. Is there any compensation available for these issues? We are slightly disappointed in our experience.

This hotel was the perfect...

Liked: We chose this hotel because it had a suite that would sleep 5 people in one space without having to pay for two rooms. it was a one day get a way for myself, my three sisters and our mom. Our favorite was the the outside firepit. We enjoyed our time sitting and talking around it. The breakfast was good also. The lobby was oh so lovely and welcoming. We enjoyed the sitting areas inside and out.
Disliked: The miscommunication of the check in times. I was asked what time we would like to check in when i booked online and I said between 1 and 2 pm but when I got there the lady told me check in time was at 3. She told me to call back before I returned to make sure the room was ready when I asked if I just come back at 3 that's when she said maybe 4. This was a disappointment. We ended up going and having an early dinner which kept us from having to come back out later once we were settled in our room.

Very good

Superb

Exceptional

Liked: The desk attendant was so sweet and very helpful.
Disliked: Nothing

Poor

Passable

Liked: Breakfast was great.
Disliked: Beds and pillows were extremely uncomfortable. Door was next to impossible to open. Had to have the front desk worker come up and open it. It had obviously been broken down or something. A huge gap in the bottom. This was our 4th visit to this hotel and I am not sure what happened but have never had experiences like this.

Good

Good