SpringHill Suites by Marriott Lansing

Exceptional

Liked: It was clean and quiet. The pool/hot tub was amazing. The staff were very polite and helpful. Will definitely book another weekend there
Disliked: The only thing I didn't like was the elevator sounded like you would get stuck in it. Wasn't a smooth ride at all. We were on the 3rd floor.

Great customer service, friendly staff,...

Liked: Lack of storage in the room, broken bathroom tile and ants crawling up from flooring

Exceptional

Pleasant

Fix hot tub fire ur...

Liked: We rented the hotel for the pool hot tub free breakfast and large rooms. Pool was busy so it was a little to dirty for my liking. Towels were always well kept. Hot tub jets still aren't working that is sad bc I booked this hotel bc it has a hot tub. Rooms were decent ..only complaint was the trundle bed looked as if it had pee stains and they forgot to clean under it. Cheap mattress so replace the pee stain ones. Breakfast never had hot coffee and the one skinny middle aged girl was so damn Rude. Like I wish I could of slapped her. Not only rude to me rude to others. I would like to file a actual complaint on her. Get a new job . The man who manages was awesome . The staff I passed cleaning rooms were always friendly. Ice machine was broke down on second floor the whole timeWorkout room was minimal and one machine down I swear the last time I was there it was broke. Let's fix these issues Specially the hot tub this is my second visit fix the jets or pro rate the room. I could have picked a different hotel if I would have known. I cannot stress how horrible the breakfast lady was. McDonald's is hiring rude kitchen help go there she was the girl working Thursday and Saturday the 29th . Also I overheard another person complaining about ur rude help and they said she had a migraine like as if that's a good reason .

Very good

Liked: Room size, cleanliness
Disliked: A/c was making noise, not able to sleep first night, resolved issue after complaning next day

Superb

Liked: Basically everything I liked
Disliked: Breakfast no potatoes with the sausage and eggs

Superb

Liked: Clean, nice room, comfortable
Disliked: Location

Would stay again

Liked: Breakfast was amazing! The gal that runs the Cafe was super friendly and nice