SpringHill Suites by Marriott Chicago O'Hare, Chicago

SpringHill Suites by Marriott Chicago O'Hare Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Enjoyed our stay. Hotel location is nicely located - accessible to downtown.

I had an OK stay here. Not much to do in the immediate area. I would not want to stay here for more than one night. The staff were really good though. I was impressed by the services they provided.

Liked: Clean hotel. Nice staff. Very accommodating.
Disliked: Hotel needs updating. Breakfast was not very good.

It was a good location for O'Hare ORD and our downtown destination. Loved Outback Steakhouse for dinner. For someone who does not take the opportunity to travel often, I would recommend this hotel. Very enjoyable.

Liked: Rooms were spacious and clean. Lobby and breakfast area were very welcoming. Did not have time to use pool or fitness areas, but they were nice and enjoyed by other guests. Breakfast was awesome - something for everyone and very well maintained.
Disliked: Rooms could use some updating, especially the bathroom - just a little tired looking.

Superb

Liked: The staff was very friendly
Disliked: N/a

Exceptional

I would 100% come back!...

Liked: The front desk and housekeeping manager are amazing! Bobby, Jasmine and Michelle are incredible!
Disliked: I only had one issue with the housekeeping staff and the front desk agents and housekeeper manager went above and beyond with accommodations to help make our stay perfect!

I didn’t stay there

Liked: It was a nice property
Disliked: I was unable to check in due to not being informed you had to be 21+ to check into the hotel. When I called I could not get into contact with a representative.

Good

Exceptional

Liked: Pool and fitness
Disliked: Small one rooom with 3 beds small suite

Convenient, restful stopover after hard...

Liked: Breakfast was a great start to a long travel day. Well prepared, fresh @ ample. A definite plus for this property.Also, very much appreciated the quick, frequent shuttle service to the airport.
Disliked: The property is in need of a general refresher. Filthy windows, spotted & frayed carpeting, spotted & dinged paint.However(!) — for a short stay after arduous travel, it does the job!!

Superb

Liked: Good

Good

Liked: The staff was very friendly for the most part.
Disliked: When we asked for extra pillows and blankets we were told we had to come all the way down to the front desk to pick them up. For as much as we paid for our suite, we shouldn’t have to do that. Morning of checkout housekeeping was knocking and walking right into our room every 10/15 minutes. Lastly, there was broken cupboard doors Snd the pullout couch had dirty sheets and stains on it.