Hotel is nice, but noise from interstate and planes overhead was irritating. Elevators were not working. Staff was nice. They do charge a convenience fee which is not listed on. That was irritating since I only slept there. Pool was closed as well.

Disliked: I was charged a convenience fee upon checkout, and I did not use any conveniences. Convenience fee was not mentioned when I booked the hotel.

Liked: Staff responded to negative issues very quickly and offered solutions. Staff was very professional and friendly; the hotel was clean and the location was convenient.
Disliked: Fitness Center was undergoing a renovation and my room did not have hot water.

Some of the nicest and most helpful people are employed at this hotel. And when I left my favorite pillow, I called and they immediately knew my name, had my pillow and ready to ship it back to me. That is customer service!

Liked: Superior client service!

Liked: Great staff; clean rooms; comfortable bed.
Disliked: Two security guards woke us up at 3 a.m. to gunfire.

I won't stay there again.

Liked: It had heat.
Disliked: There was a storm in NC that day so they cancelled the airport shuttle. We were told it was for the safety of the clients. Not TRUE! It was for the safety of the driver. We had to take a taxi to get there. Ultimately we were reimbursed but it was frustrating. The shower knob was backwards and there was hair all over the bathroom floor. YUCK!! The hotel is just run down and kind of dirty. It was no less expensive than any other airport hotels and the value just wasn't there. We did get extra points on my membership but it didn't do anything for my stay.

Very good

Pleasant

Superb

Exceptional

The location of this hotel...

Liked: I liked the location
Disliked: I didn’t like the uncleanliness of my room and for the price it needs renovations

Exceptional

Exceptional

Superb