We booked this one specifically because of the pool. Pictures were way out of proportion; the pool is tiny and was FULL of kids screaming and splashing and jumping in. They also were playing in the hot tub without parents and made it impossible for our family to use it. When we came back later that evening the pool was closed. The staff person lied as to why. We found out minutes later - she offered others use of one of your other facility pools but had not offered us that choice. It was -10 that night, brutally cold, but we still jumped back in our car to go use the courtyard pool which again had way too many people. So we drove back. Halls and elevators dirty. And the worse was breakfast was a nightmare - you really need to put food in a more open area. There were way too many people trying to get in and out of an 8x10 room; kids were pushing; kids screaming, crying and lines of people trying to use the waffle machine. It was horrible, I didn't get anything. I tried. But. The problem could have been solved if people were not entering and exiting a closed off area that was too small and not enough equipment. Waffle toaster. Juice machine. Just couldn't get beat them and we were on time restraints. Maybe even have people sit at their table and wait for a ticket or something so that the moms are not dragging their 8 kids through the breakfast line and arguing with them and using everything. Some kind of order is necessary. Other hotels have you sit. Someone comes over to ask you if you want coffee or juice. Get it and then you can get your food in an orderly manner. Paid way too much for this room when I had a wide variety to chose from and I chose you. There were many as nice for less $$.

Liked: Front desk staff is a Ten ( except 1 person).
Disliked: Pool closed. Halls and elevators dirty; breakfast was a nightmare - you really need to put food in a more open area - there were way too many people trying to get in and out, pushing, with kids screaming.

Both check in and out...

Liked: It was good.Wish that was real scrambled eggs, but they were good. The pork sausage was very good as was the muffin. The coffee was excellent.

Exceptional

Superb

Liked: Hotel was very nice. Room was big and cozy. Very clean. Staff was friendly and inviting. Breakfast and coffee was good. It snowed a lot over night and the parking lot and side walks were cleaned off and safe to walk and drive on.
Disliked: Nothing really.

Amazing

Liked: It was good we will be going again

Superb

Very good

Exceptional

Great stay. Very comfortable.

Liked: Super comfy beds. Nice breakfast.

Exceptional

Liked: Very clean rooms, comfy bed.