Liked: Very clean; great customer service; awesome roof top pool.

Comfortable, nice staff, great location

Liked: Great location, it was clean, comfortable beds
Disliked: The scrambles eggs were very disappointing, it’s the only thing we would change if we could. We have stayed there a couple of times and that is the only thing that we don’t like at all.

Exceptional

Exceptional

We had a nice holiday...

Liked: Close to Disney
Disliked: The pool deck was dirty and water looked murkyOur room was over parking garage and noisy

Exceptional

Good, practical option for a...

Liked: We’d booked 2 nights so we could enjoy both Disney Parks. The location is excellent, lots of restaurants nearby too. Room size was great and breakfast buffet was busy & simple but great for kids before the park, the Mickey waffles were a hit!
Disliked: Beds were clean but the carpets and walls looked tired and didn’t look clean.

Nice family-friendly property close to...

Liked: Close to Disneyland, free breakfast, gym
Disliked: Our room (203) was right over a coffee shop and smelled very strongly of coffee

Frustrating!!

Liked: Clean, location
Disliked: Upon arriving (Sunday) at 9 am we were hoping to check in early. Surprisingly, they let us check in. My daughter arrives minutes after with her 2 year old and 2 month old. She booked Saturday so she would definitely have a room when she arrived Sunday morning. She called 2 days prior to order a crib and let them know she would be in Early Sunday. They told her she was a no show and there were no rooms! THEY JUST GAVE IT TO US! I told her just bring the kids and ALL their stuff, and it’s a lot, with two small kids into our room and we would take their room when one was available. If that’s not bad enough, the operations manager, Elizabeth Diaz, REFUSED to refund the night they prepaid and never stayed in. She was completely rude. And it gets worse, they double charged them the entire visit, over $1000!! We were leaving a day earlier than my daughter, upon checkout I asked to switch room numbers since my daughter had another day and all her stuff, kids, cribs were in our room. You guessed it, they said NO!! Will never stay at this hotel again. I asked for Elizabeth’s card, and her bosses card. My daughter informed me after we left they called her and switched rooms. It’s hard enough traveling with small children and they made it 10X’s worse! Thankfully, booking.com refunded my daughter for the first night. Elizabeth should NOT be working at a family hotel!

Exceptional

Liked: Nice breakfast, clean.
Disliked: Having to pay $30 dollars a day to park. If you’re staying at the hotel, parking should be free.