SpringHill Suites by Marriott Albany-Colonie, Albany

SpringHill Suites by Marriott Albany-Colonie Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

Write a review

Good

Exceptional

Overall very good.

Liked: Nice room.
Disliked: Location could have been better. It was kind of hard to find behand other businesses.

Exceptional

Good, but not Exceptional.

Liked: The staff was very kind and very always very helpful when called upon.
Disliked: The bed was horrible. The bathrooms desperately need fans. There was no air circulation in the room so it easily became very stuffy. The couch was stained and dated, but there was a sign that said they were working on that.

Good

Liked: Great location to ualbany. Breakfast was fine. Clean bathrooms downstairs staff was wonderful
Disliked: The bathroom set up was not ideal. With 3 ppl staying in the room having the sink open and not in the bathroom was not optimal. You had to leave the bathroom to wash your hands and it woke ppl up. The pull out looked very worn out and old and dirty.

Good value for one night,...

Liked: A large comfortable room with nice facilities, on edge of town centre. Well located next to Mall. Reasonably priced and good complimentary breakfast available was a bonus.
Disliked: Some updating of furniture in room is needed. Door didn’t close on shower room properly.

Very good

Liked: very clean,always smelled nice,
Disliked: the ac would come on and it would be cold then as soon as it went off it got very hot and stuffy . there was no middle

Very friendly staff

Liked: The staff was top notch - very pleasant /helpful & accommodating
Disliked: The sink water in bathroom came out the faucet BLACK -we had to let it run for awhile until it ran clear -same w the shower waterThe couch in the suite looked like someone had spilled bleach or some type of liquid on it - it was not inviting

Exactly as you would expect....

Liked: The staff member that greeted us was so absolutely delightful! The room was on the first floor and was easy for us to navigate. We appreciated how easy it was to adjust the thermostat.
Disliked: On our second night, we asked for a late check out, the staff member there was SO confused and proceeded to check us in all over again, ask us for a new CC to put on file, and remade keys for us. It was really odd. She didnt listen and could not seem to understand (despite us telling her a number of times) that we had already checked in, and were just asking for a late check out. It was very odd.