Decent, but disappointing

Liked: The staff were absolutely lovely. Having access to the Club facilities was an extra-special treat. We used the pool and the conditioning room and everything was clean and extremely well-appointed. We loved the location near the river and we could walk all over downtown and up to Kendall Yards from there. There are so many great restaurants nearby and the mall is right there next door(ish) if that's your thing.
Disliked: The room was disappointing. While it was clean, it was very dated. Not in a vintage building kind of way, but in a remodeled in the early 90s kind of way. Beat up furniture, a bathroom that was reminiscent of staying at grandma's house, cheap veneer shelving and odd raw plywood pieces nailed under the beds and in the corner. It was just kind of old and sloppy. The bed was lumpy and too soft, and the room was on the small side. It kind of felt like staying in a dorm. The lobby was beautiful and kind of vintage, but was similarly dinged up and shabby. While the Club was great, I'm not sure it's worth the money for the hotel experience.

Exceptional

Passable

Liked: Design
Disliked: Loud, hot rooms,

Good

Good

Won’t stay here again.

Liked: The location was great for my meetings.
Disliked: No ramps at the front. Had to haul luggage up the stairs. If you use a wheelchair, I don’t see how you’d get in.The room and towels were dirty. The air conditioning didn’t work, and while the window opened, there was no screen, and the sill was full of bugs.The TV had two remotes, but neither worked properly. No bathroom fan. They charge $14 per day to park two blocks away, which they don’t mention upfront.

A nice

Disliked: Nothing.

Disappointing stay unfortunately and not...

Liked: Location was convenient. My suite room was large. Staff at front desk were very nice and welcoming.
Disliked: It was a very old, very dated room. The bathroom walls were paper thin. I could hear everything as if the guests next door were in a bathroom stall next to me. Ceiling tiles in the bathroom were falling out. The hotel location was convenient but the parking garage was two blocks away. I did not feel safe walking to and from the garage by myself at night so I didn’t after the first night I arrived which felt limiting.

Helpful staff, nice hotel in...

Liked: The staff were super helpful - they promptly moved us to a new room when we realized that the heating was broken. The room had a nice ambience and the bed was super comfy.
Disliked: The hotel is in a bit of a dodgy area when we came back later on from dinner. And parking is a 5 minute walk away which wasn't ideal. We also weren't told that the whole swimming pool was closed during our stay for a private event which was a little annoying.