Spark by Hilton Rochester University Area, Rochester

Liked: Location; staff; parking.
Disliked: Stinky; old; small room; big dollars.

Liked: Nice staff and very clean room.

Superb

Exceptional

Very good

Pleasant

Liked: The staff was very friendly. A special call out to the front desk for being so nice.
Disliked: The room smelled musty, and there were hairs on the sink.

Very good

Liked: Staff was friendly, it was clean.
Disliked: No pool

Superb

Our stay at Spark Hilton...

Liked: Breakfast was good and the area was bright and clean.
Disliked: We arrived on Wednesday night, and the first two nights were pleasant. The hotel only services rooms every other day, which wasn’t an issue for us since I’m very neat. However, things took a turn for the worse on Friday night when a large group of parents and their daughters arrived. We later found out that they stay here regularly during hockey season.Since we were visiting family, we would leave early in the day and come back to the hotel in the evening, hoping to unwind and rest for the next day. Unfortunately, that didn’t happen. When we returned Friday evening, the girls were playing hockey in the hallway on our floor, and the parents were celebrating with drinks and loud cheers—right outside our room.Around 8 p.m., I called the hotel manager to ask if they could move their gathering to a more appropriate location. To my surprise, the manager suggested that I ask them to quiet down. I didn’t think it was my responsibility, but the manager eventually spoke to them. After that, it was quiet for about 15 minutes—until the girls came back into the hallway, laughing and talking loudly.It became impossible to have a conversation with my husband inside our room over all the noise. At 11:30 p.m., still unable to sleep, I decided to open the door and firmly tell the girls to go inside their rooms and respect other guests. I told them people were trying to sleep.The next morning, I woke up exhausted and irritated. Thankfully, it was Sunday, and the group was leaving. Unfortunately, on our final night, new guests checked in, and I could hear their TV through the walls. Whether they had it on too loud or the hotel needs better insulation, I’m not sure—but either way, it was disruptive.I usually stay at Marriott hotels, but since there wasn’t one close to where my family lives, I decided to try this Hilton. After this experience, I’ll think twice before booking a Hilton hotel again.It wasn’t just the noise that left a bad impression—can not complete full review.