DO NOT BOOK - we arrived at 4:30pm (1.5 hours after checkin time) and there were roughly 25 people waiting in line to check-in. There were another 15 people sitting in the lobby (some since 1:45pm). None of the rooms were ready. Every person was told it would be 30 minutes before their room was ready. By the time we got to the desk we were told our room was not ready so we cancelled and went elsewhere. Reading other reviews on Facebook, this seems to be a pattern so I wouldn't call this an isolated event. Poor service, planning, management.

Liked: Not one thing - DO NOT BOOK HERE (best part was cancelling the room).
Disliked: Waiting in line for check-in was 45 minutes long.

Pleasant atmosphere and facilities

Liked: Everything was comfortable
Disliked: The mini fridge was not working. The mini fridge still had food in it from previous quest. Unknown how long it was in there.

Exceptional

Superb

Pleasant with many smile from...

Liked: The staff was so helpful and kind. We were in town for a funeral, and they were so warm and helpful.
Disliked: The room was very dark, and our view was of the overhang in front of the lobby.

Exceptional

The worst stay

Liked: Location was really good
Disliked: Heaters were not working in the room, tv was not working, and outlets in the bathroom was not working. Didn't have maintenance on the premises and would not move to another room

Good

Liked: The kitchenette. Gym and laundry facilities.
Disliked: No comfortable chairs. Bed is awful. Was like sleeping on the floor. Some of us had to sleep on the floor bc there were no rollout beds. Coffee was awful.

Excellent value and comfortable room.

Liked: Great value.
Disliked: Breakfast was very limited.

Exceptional