The front desk person was...

Liked: They canceled my reservation without notice I will never use that hotel again
Disliked: It was filthy

Safe, comfy and convenient

Liked: We stayed in a suite. There is a large bedroom and large bath. Plenty of room in the living area. I stay at the Suites, every time I visit my family in Braintree. The bed is exceptional and pillows very comfy. For the most part, it is a very quiet hotel close to the mall. This time, we stayed 2 weeks. It's great that there are grills supplied in the back for cook outs. The few problems we encountered with the room, were resolved quickly. (bulbs out in most of the fixtures.) I will stay there again.
Disliked: This is an old facility. Lots of little things not attended to in the rooms. Our heater was not working the first night, nor the room phone to call the front desk. Several lights out when we arrived, including the microwave. IMO, they could supply a few more glasses with the kitchen. No paper towels in the kitchen. Like I said, little things.

Exceptional

...

Liked: Nice hotel staff was nice and never bothered us once I'd recommend for a little weekend stay.
Disliked: No oven in my room but I think I just booked the wrong room

Very good

Passable

Exceptional

Horrible and I think I...

Liked: The location was good. I did not purchased any Breakfast
Disliked: We got no wash cloth and no body wash. The shampoo and conditioner bottles were empty. The phone didn’t work. The place smelled like mold. The sheets were dirty and the chairs were stripping and dirty. The hallways and stairs were dirty and stink.

Ok

Liked: Near my daughter. Friendly staff. William was great
Disliked: Room needs another chair for the table area